Onsite Manager of Resident Services / Bilingual (AVA2025a)

About RealManage

RealManage is a nationally recognized leader in community association management, ranked among the top three firms in an industry of over 5,000 companies. We serve a diverse portfolio of communities—including HOAs, condominiums, cooperatives, luxury high-rises, municipal utility districts, and master-planned developments—across 16 states and Washington, D.C.

We are known for delivering exceptional solutions at competitive prices by leveraging cutting-edge cloud-based technologies, industry-leading practices, and a highly skilled team. Our mission is to provide comprehensive, innovative services that exceed client expectations while maintaining transparency, accountability, and continuous improvement.

At RealManage, our culture promotes professional growth, diversity, and a relentless focus on innovation. We are financially strong and committed to leading the industry forward.

Our Core Values

• Integrity: We always do the right thing.
• Respect: Mutual respect is the foundation of every relationship.
• Selflessness: We are part of something larger than ourselves.
• Personal Relationships: People do business with people they like.
• Always Improving: We are never satisfied—always learning, growing, and getting better.
  
  

Key Responsibilities

• Respond promptly and professionally to homeowner requests (email, phone, in-person).
• Maintain organized records and track resolution of homeowner concerns.
• Assist with filing, documentation, and preparation of community reports.
• Coordinate invoices, ensuring accurate coding and forwarding for processing.
• Support the Budget & Finance Committee with meeting attendance and follow-up tasks.
• Perform property inspections, document findings, and coordinate maintenance or compliance actions.
• Draft and manage Requests for Proposals (RFPs) for projects and repairs.
• Monitor contractor performance to ensure quality and adherence to deadlines.
• Foster positive relationships with homeowners, residents, board members, and team members.
• Educate the community on policies, rules, and regulations while assisting in enforcement when necessary.
• Conduct new resident orientations and act as a point of contact for emergencies when designated.
• Attend board, budget, and finance meetings, assisting with agenda preparation and follow-up items.
• Oversee special projects and collaborate on long-term community improvement initiatives.
• Stay proficient in property management software and Microsoft Office; adopt new tools to improve efficiency.
• Make informed recommendations for operational improvements.
• Perform additional duties as assigned to support smooth community operations.