Onsite Lifestyle Director (NPFL2023-6358)

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

The Lifestyle Director will be responsible for leading and planning variety of group activities for association residents. They need a perpetual positive attitude, smile and professionalism.

• Works closely with management and committees to develop and implement community events
• Have creative ideas to enhance the community experience of all homeowners
• Help to provide a welcoming environment for our guests with high standards of service
• Help meet and exceed the company and guests experience and expectations
• Help maintain smooth operation of the facilities, infrastructure, services and functions related to community events
• Help maintain a safe, harmonious, enjoyable work place environment for all staff
• Show a positive and enthusiastic manner at all times
• Communicate and report to management and the on a regular basis in line with company requirements
• Gain a clear understanding of duties required and ensure that these are carried out in a safe and practical manner to or above company standards
• Assist with other duties as assigned by manager
  
  

Qualifications

Skills required:

• Customer Service Skills: An enjoyment of dealing with customers, being friendly, helpful and providing an excellent level of service to customers
• Communication Skills: Can assess if a customer does not understand an instruction, policy or requirement, and can explain to them in different ways, to make sure they understand
• Team Player: Will help out and do other duties if required, not afraid to get their hands dirty and will go the extra mile
• Decision-making skills: Must be able to think on your feet and adapt to changing conditions
• Technical Skills: Must be able to pick up practical skills easily and become proficient in using them
  
  

Pay and Benefits:

$55,000 to $60,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays