Onsite Lifestyle Concierge - part time (CFL2023-4991)

RealManage / Evergreen is an Inc. 5000 property management firm that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.

RealManage / Evergreen is a national firm with clients and operations in 18 states from California to Florida and from Texas to Illinois. RealManage / Evergreen also serves nationally-recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Evergreen offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Evergreen is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Evergreen relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Evergreen, we are always getting better.

The Lifestyle Concierge is responsible for greeting all visitors and assisting with members’ questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The Lifestyle Concierge is also responsible for ensuring a complete offering of programs for members, developing, and promoting the Club’s member activities including but not be limited to events, fitness classes, health and wellness seminars, spa programming, and sports court tennis and pickleball programming and promoting community relations.

In addition, the Lifestyle Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for members. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity. The Lifestyle Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Evergreen Lifestyles Management.

Responsibilities include but are not limited to greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others.

• Provides outstanding service to our members and their guests professionally and courteously and listens openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
• Answer questions about the Lifestyles program and recommend events, shows, and functions for Members to attend.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Demonstrate exceptional customer service when communicating with other departments, Members, guests, and vendors.
• Maintaining a safe and friendly environment for Members, guests, and fellow staff members.
• Work as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus.
• Assistance in the room set-up and break-down for their events and assist when facilities are being used.
• Assists Lifestyle Manager in preparation of all events, promotions, and functions which will include set up and breakdown props, as directed by the supervisor.
• Light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed – if applicable.
• Inspect grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergencies.
• Replenish desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others)
• Prepare monthly reports and vendor check requests as needed.
• Increase programming attendance by establishing accurate records of Member and guest attendance.
• Establishes and maintains staff schedule and has open communication and understanding of the independent contractor scheduling.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Answers telephone and greets Members and prospective buyers in the Sales Gallery.
• Maintain calendar of event registration for Members.
• Create and update records ensuring accuracy and validity of the information.
• Perform administrative tasks when needed.
• Assists in the preparation of articles and calendar of events for the Lifestyle Magazine.
• Contacts facility Members and guests about new and exciting programs for lifestyle.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as required. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

TYPICAL PHYSICAL DEMANDS

Job is intermittently sedentary, but requires mobility (i.e. climb stairs) to assist with community announcements and placing resident packages in inventory. Will use repetitive motion of hands/wrists in using computer and/or typewriter. Must have normal range of vision to complete paperwork, review applications and documentation; hearing and speech to communicate with residents, vendors, supervisors and employees on the telephone or in person on a regular basis.

Pay $14.00 to $15.00 hour