Onsite Lifestyle Attendant - part time (LWRFL2023-4820)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

GrandManors is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every GrandManors relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At GrandManors, we are always getting better.

Celebration is a community of over 4000 homes and 10,000 residents. There’s a reason Celebration is not a town, but a community in every positive sense of the word. While the population is diverse, the residents share a strong community spirit and a desire for a friendship with their neighbors. The community’s foundation is based on five cornerstones Health, Education, Technology, Sense of Community and Sense of Place.

The Lifestyle Attendant responsible for greeting all visitors and assisting with residents’ questions/concerns, general

admin, orientating new residents, facility checks and lifestyle/social planning.

Duties And Responsibilities

• Responsibilities include but are not limited to greeting residents and guests as they enter, checking ID cards,
• inputting all required paperwork into the computer system, assisting with event set ups, respond promptly to communications and follow through on commitments made to others.
• Monitor facilities and report any areas of concern to management.
• Show courtesy and respect to all customers and listen openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
• Answer questions about the Lifestyles program and recommend events, shows and functions for residents to attend.
• Demonstrate exceptional customer service when communicating with other departments, residents, guests and vendors.
• Maintaining a safe and friendly environment for residents, guests, and fellow staff members.
• Work as a team with the Lifestyles Department to create a fun and exciting program for residents and their guests.
• Assistance in room set up for their events and assist when facilities are being used.
• Light janitorial duties, including stocking restroom facilities, cleaning glass, fitness equipment and trash collection.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergency situations.
• Performs other related duties as assigned.

Skills required

• Qualified applicants are extremely client focused and will display the following
• Strong attention to detail,
• Ability to problem solve,
• Ability to maintain confidential information,
• Strong written and verbal communication skills,
• Strong time management skills,
• Ability to work independently or with a group,
• and ability to meet a high standard of customer service.