Onsite Lifestyle Attendant (LWRFL2023-6336)

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

RealManage is rapidly growing and has numerous exciting opportunities for customer service professionals to join our Shared Services team in servicing community associations. You will have the opportunity to perform in a technology-driven environment using our internally developed world-class community management software. The customer service positions provide a unique opportunity to learn multiple facets of the business. Our large and growing Shared Services team provides opportunities for career advancement into other "back-office" and accounting support positions as well as "front-office" community management support positions.

Responsibilities

The Lifestyle Attendant responsible for greeting all visitors and assisting with residents’ questions/concerns, general

admin, orientating new residents, facility checks and lifestyle/social planning.

Duties And Responsibilities

• Responsibilities include but are not limited to greeting residents and guests as they enter, checking ID cards,
• inputting all required paperwork into the computer system, assisting with event set ups, respond promptly to communications and follow through on commitments made to others.
• Monitor facilities and report any areas of concern to management.
• Show courtesy and respect to all customers and listen openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
• Answer questions about the Lifestyles program and recommend events, shows and functions for residents to attend.
• Demonstrate exceptional customer service when communicating with other departments, residents, guests and vendors.
• Maintaining a safe and friendly environment for residents, guests, and fellow staff members.
• Work as a team with the Lifestyles Department to create a fun and exciting program for residents and their guests.
• Assistance in room set up for their events and assist when facilities are being used.
• Light janitorial duties, including stocking restroom facilities, cleaning glass, fitness equipment and trash collection.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergency situations.
• Performs other related duties as assigned.
  
  

Qualifications

Skills required:

• Qualified applicants are extremely client focused and will display the following:
• Strong attention to detail,
• Ability to problem solve,
• Ability to maintain confidential information,
• Strong written and verbal communication skills,
• Strong time management skills,
• Ability to work independently or with a group,
• and ability to meet a high standard of customer service.
  
  

Pay and Benefits:

$18.00 to $19.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays