Onsite Information Coordinator - part time (EFL2023-5892)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsible for the day-to-day servicing of the Association’s clients and homeowners by providing a wide variety of administrative and staff support services.

Responsibilities include providing owners with a superior level of service when visiting the facility through an increased level of understanding and knowledge regarding the Association offerings. Interactions are typically with HOA homeowners in person, via telephone or written correspondence within the timelines as defined by company

Primary Responsibilities may include but are not limited to the following

• Maintains positive and professional communication with each owner to create, enhance and promote a friendly interaction between owners
• Maintains regular and positive communication with the Community Manager to create, enhance, and promote daily positive interaction
• Identifies and clarifies resident’s needs while maintaining owner confidentiality and keeping Community Manager informed.
• Maintains, updates and coordinates resident information for the Association’s databases, on a daily basis with emphasis on resident emails.
• Gathers information from all applicable groups on upcoming events, programs, and meetings for the creation of the Association’s newsletter and updating of website.
• Provides mailing list as needed for the distribution of the community newsletter.
• Ensures that the telephone is answered properly, and messages are handled courteously, accurately and within 24 hours. Monitors, logs, and screens messages, providing managers with necessary details for follow-through.
• Conducts data entry projects, as assigned
• Follows safety procedures and maintain a safe working environment.
• Attends training and meetings as required and scheduled.
• All other duties as assigned by the Community Manager(s).
• Strong communications, verbal and written, and inter-personal skills essential
• High School Diploma or equivalent required. College degree preferred
• Responsible for maintaining Company, Resident and Staff confidentiality
• Telephone Etiquette; Resident Database Resources; Basic understanding of office equipment

Pay = $11.00 hour