Onsite HOA Operations Manager (CNC2025-8176)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary:

Fifth & Poplar is Uptown Charlotte’s premier condominium community. Residents hale from six continents, more than 25 countries, 30 states and share the desire to live safely and comfortably in the heart of Charlotte...one of the fastest-growing and attractive cities in the U.S. The stately mid-rise building occupies a full city block anchored by a grand, one-acre private courtyard scribed with crepe myrtle-lined walking paths leading to a beautiful central fountain. Community members are within easy walking distance of all that Uptown Charlotte has to offer. Numerous resident amenities make life at Fifth & Poplar convenient and enjoyable.

Fifth & Poplar residents enjoy a host of social activities organized by Fifth & Poplar’s social committee, led by a group of residents. Several events per month take place at participating restaurant and pub venues, augmented with informal events on the fireside terrace or in the media room. During the year, residents enjoy pool parties, holiday parties and cultural excursions, such as art gallery and museum trips. These functions allow residents to meet new friends and neighbors to stay in touch.

Responsibilities

DUTIES AND RESPONSIBILITIES

Under limited supervision and reporting directly to the General Manager, oversee, supervise and manage daily operational aspects of the community association in alignment with vision, including but not limited to the following:

Operations Management

• Management of contracted services – landscape, irrigation, pool refurbishment, pool cleaning, pest control, electrical, plumbing, painting, security monitoring, fire suppression monitoring, janitorial, pressure cleaning, roofing, building construction, HVAC, lighting, sports courts, fitness facilities, concrete, masonry, access control, security surveillance, asphalt maintenance, specialty lighting, fencing and site furnishings
• Manage on-site Concierge and Cleaning personnel
• Maintain Standard Operation Procedures and Maintenance Manuals
• Ensure highest quality of service at competitive prices
• Identify outsource opportunities for cost savings without reduction of quality
• Develop scope of work and RFP for projects, obtain prices and make recommendations to the Board of Directors
• Risk management assessment and mitigation
• Support the Board of Directors' Goals and Strategic Plans
• Develop training programs for maintenance personnel
• Collaborate with representatives of the local municipalities & CDD’s
• Collaborate with various entities such as new home construction managers, and project managers
• Monitor billing for fluctuations that would indicate a facility issue
• Collaborate with the General Manager on projects and solutions to issues in the Service Areas
• Interact with homeowners and residents
• Provide on-call response to after-hours emergencies
• Emergency Response planning and implementation
• Emergency Management: on-site direction of pre-event, event and post-event operations. (Direction of maintenance staff and contractors for event preparation and clean-up)
• Asset management, inventory control
• Develop annual budget, manage and adjust department budgets
• Invoice review, coding, approval and process for payment
• Provide leadership and solution-based communications through daily interaction with management, staff, owners, residents and visitors
• Management of amenities and facilities including but not limited to commercial swimming pools operations, common areas and inspections and site amenities.
• Develop and implement a preventive maintenance program.
• Monitoring activities of on-site security cameras and access control systems and provide recommendations for change and/or improvements
• Coordinate Lifestyle and Hospitality programming, Social Events, and serve as committee(s) liaison
• Operate property in absence of General Manager
  
  

Irrigation Management

• Manage technical issues on irrigation system.
• Perform or arrange for repair and maintenance of all components of irrigation.
• Emergency Irrigation Management; on site direction of pre-event, event and post-event operations. (work with landscape contractor)
• Know operation of all software and systems to support property in absence of General Manager
  
  

Other General Duties

• Recruit, train, mentor and recommend termination of concierge and cleaning employees as necessary.
• Prepare special studies, projects or reports as directed by the Executive Director
• Assist Executive Director, as needed with other issues throughout the community
• Plus, other tasks as assigned by the General Manager
  
  

Qualifications

Qualifications:

• Minimum of two (2) years Homeowner Association (HOA) Management experience required
• Developer relationships preferred
• Bachelor’s degree preferred. Associates degree or relevant experience required
• Previous onsite management experience strongly preferred
• CMCA certification required
• Strong interpersonal, supervisory and customer service skills are required.
• Able to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.
  
  

Pay & Benefits: $58,000 - $65,000 per/yr, depending on education and experience.

Benefits include:

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays