Onsite General Manager - HOA (FL2024-7086)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

 Integrity: we always do the right thing. 
 Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. 
 Selflessness: more than teamwork; we are part of something special and much larger than any of us. 
 Personal Relationships: we are a professional services company; people do business with people they like. 
 Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. 

The General Manager (GM) serves as the Chief Operating Officer of the Association. This position has ultimate responsibility for the day to day operations of the PPOA, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

Responsibilities

The General Manager is responsible for ensuring operations and responsibilities of the homeowners association are run efficiently and effectively. The General Manager carries out the decisions and policies as set by the Board of Directors and Executive Director. Their duties include but are not limited to operations, community standards, resident services, and budget management. This position requires an energized, smart, well-organized, dynamic, and highly motivated individual with significant experience in driving complex and detailed operations and ensuring outstanding customer service.

 The General Manager is responsible for 

 Ensuring all governing documents, laws, and decisions are applied consistently 
 Delegating tasks to department heads 
 Hiring and Supervising department heads 
 Ensuring services to the community and residents are consistent and provided with a high degree of customer service 
 Ensuring amenities remain safe, clean, well maintained, and open for resident use 
 Overseeing reserve and special projects as directed by the Board of Directors and/or the Executive Director 
 Addressing concerns of residents 
 Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures 
 Directs the work of all department heads including but not limited to Operations, Maintenance, sub-associations, Community Standards, and Resident Services 
 Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget. 
 Responsible for working with the Finance Manager to ensure the timely preparation of monthly financial reports to the Board of Directors 
 Coordinates the development of long-range and annual business plans aligned with association by-laws and policies 
 Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed 
 Monitors quality of association products and services to ensure maximum member and guest satisfaction 
 Secures and protects all the association assets 
 Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements 
 Coordinates with Board of Directors and the Executive Director on the development and implementation of all strategic plans 
 Ensures the Executive Director and Board of Directors are well informed regarding association operations by collecting, analyzing, and summarizing information and trends; remaining accessible; answering questions and requests. 

SECONDARY DUTIES/RESPONSIBILITIES:

 Evaluates committee activities that report to the General Manager and works to improve relations between management and the committe 
 Ensures compliance with purchasing policies and procedures 
 Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities 
 Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results 
 Supports internal controls 
 Other duties as directed 

Qualifications

 Minimum of two (2) years Onsite Homeowner Association (HOA) Management experience required 
 Developer relationships preferred 
 Bachelor’s degree preferred. Associates degree or relevant experience required 
 Previous onsite management experience strongly preferred 
 CMCA certification required 
 AMS and PCAM certifications are a plus 
 Strong interpersonal, supervisory and customer service skills are required. 
 Able to set priorities, plan, organize, and delegate effectively. 
 Strong written and verbal communication skills. Must have command of the English language both written and verbal. 
 Excellent phone etiquette. 
 Ability to work effectively under time constraints and deadlines. 
 Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger. 

 Pay and Benefits: 

$100,000 annually

 Benefits include: 

 Medical Insurance - employee monthly premiums paid for by company 
 Dental Insurance 
 Vision Insurance 
 Life and Disability Insurance 
 HSA (Required High Deductible Medical Plan to be eligible) 
 FSA 
 Education Reimbursement 
 401K matching 
 Employee Assistance Program (EAP) 
 9 paid Holidays