Onsite General Manager - HOA (#ATX2023-4947)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff.

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

We are currently seeking a HOA Master Association General Manager with a strong entrepreneurial drive, outstanding leadership and communication skills, strong business acumen, excellent planning, and organizational skills. The General Manager is responsible for providing strategic, financial, and operational leadership for the iconic community. The GM must cultivate and maintain many important relationships for the association including working related governing entities, and provide service deliverables while managing effective and fiscally sound operations.

Onsite General Manager Duties Include

• Oversee the complete operation of the association in accordance with the direction established by the board, applicable federal and state laws, governance, and statutory regulations
• Partner with the board to develop and successfully execute the association’s vision, mission, and overall direction
• Effectively liaise between multiple governing entities and community leadership to cultivate a cohesive working environment and relationship that leads to optimal business and community outcomes
• Provide strategic input and leadership on decision-making issues affecting the association, especially related to financial standing
• Set the strategic direction of the association and monitor progress and growth
• Support association initiatives and general operations
• Communicate effectively and establish credibility with the association and the board
• Provide accurate analysis of budgets, reports, financial trends, and operational procedures
• Create, improve, implement, and enforce policies and procedures that will improve operational and financial effectiveness
• Serve as a liaison between the RealManage/GrandManors shared services, back-office, on-site staff, and the board of directors for operational effectiveness
• Represent the association through civic and professional responsibilities and activities in the local community
• Lead, mentor and interact with on-site staff at all levels to foster growth and encourage development
• Recruit, select, train, and manage the performance of on-site leaders
• Assist with escalated requests as needed
• Lead and facilitate all annual and budget meetings, board meetings, and other meetings as required
• Review issues and look for solutions to obstacles or gaps in service
• Respond promptly to employee or community needs and step in to assist with difficult situations
• Solicit employee and board feedback to improve overall service
• Plus any other tasks needed or assigned by supervisor

Education And Certification Requirements

• Bachelor’s Degree in Business or related field
• MBA or MPA preferred, or similar advanced degree
• 5-10 years of HOA industry experience preferred
• 5–10-years of leadership experience required
• LSM, PCAM, AMS or CMCA certifications preferred
• Previous project management experience preferred

Pay and Benefits

$80,000 to $90,000, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays