Onsite General Manager

Are you looking to join a company that values a supportive culture, inclusion, and growth? CAMS (Community Association Management Services), one of the fastest-growing HOA management companies in the southeastern US was founded on the simple idea that people come first, and this idea is at the core of everything we do. At CAMS you will be immersed in a company that is technologically advanced and team-oriented.

CAMS is currently on the search for an On-site General Manager to manage a community in Raleigh/Durham area, NC.

As an on-site General Manager, you will build relationships with your board of directors and work to provide them with the guidance and management oversight necessary for their association. Our managers are supported by a team of specialists dedicated to assisting the general membership of communities, allowing you to focus your efforts on larger projects and delivering the superb service for which we are so proudly known.

Responsibilities

Office Operations

• Supervise all service requests. This includes ensuring proper receipt and handling of calls from residents, maintaining complete records, notifying and consulting with the Board on major problems in a timely manner and ensuring prompt response to all maintenance requirements within the responsibilities of the Association’s legal documents.
• Manage communications and interface with the Community Residents.

Governance

• Maintain thorough knowledge of the Association’s governing documents, ensuring legal requirements are upheld.
• Demonstrate leadership by providing trusted guidance to the Board.
• Provide regular communication with the Board, including immediate updates on emergency situations.
• Coordinate, prepare materials and assist in conducting Board meetings and workshops.
• Provide a monthly Manager’s Report detailing community operations and management activities.
• Manage all short- and long-term objectives and goals of the HOA
• Assist Board with setting priorities for maintenance and repairs, capital improvements and amenities, vis a vis reserve studies and budgets.
• Support Board Secretary with reviewing Minutes for accuracy and post to the CAMS portal once approved.
• Recommend policies to the Board, including coordination with the Association’s attorney, as needed.
• Coordinate completion of all instructions from the Board.
• Organize and attend community meetings.

Finance and Insurance

• Process all invoices for payment of Association expenses.
• Prepare a preliminary annual budget and work with the treasurer, board and finance committee to finalize an approved budget.
• Manage financial results within the approved budget and the Association’s spending policy.
• Analyze monthly financial reports, create variance reports for the board of directors.
• Ensure monthly financial reports are accurate and delivered to the Board by the 20th of the following month.
• Facilitate reserve study updates and lead Board discussions about same.
• Facilitate investment of Association funds, as directed by the Treasurer and Board of Directors.
• Interact with the Association’s insurance provider and provide trusted guidance to the Board regarding insurance matters.

Maintenance of Common Open Space and Amenities

• Ensure amenities and common areas are safe, clean and in proper working order
• Communicate with owners/guests about responsible usage of amenities. Uphold policies, as required.
• Conduct regular inspections of common areas to assess conditions and manage vendor performance.
• Oversee management of landscape and other vendors for all tasks and ensure work is performed to contract specifications.
• Attend meetings with vendors and others, as needed.
• Facilitate capital improvements, repairs and replacements as necessary.

Community Standards

• Maintain thorough knowledge of the Design Guidelines, rules & regulations, standards and relevant CCRs.
• Oversee the administration of the ARC application process.
• Implement and manage a community standards compliance program.
• Recommend and manage action to remediate violations, including facilitating hearings and liaising with the Association’s attorney, as needed.
• Ensure that CCR requirements and policies are enforced accurately, fairly and in a timely manner.

Human Resources

• Lead on-site team to deliver on goals and service the community.
• Supervise on-site team members to include prioritization, schedules and direction of activities
• Hold team accountable for their performance and conduct.
• Offer additional training to staff as needed.

Other

• Interact as necessary with committees.
• Support the Lifestyle Director to facilitate and execute community events.
• Stay abreast of broader development/planning/governmental matters affecting the community
• Maintain communication with community board of directors, committees, homeowners, guests, service providers, back-office support-team and others having business with the Association.
• Support all Emergency/Storm Management planning and execution activity.
• In all management efforts, ensure objective and timely follow-up.
• Work with all third-party professionals toward accomplishing their objectives, including engineers, legal firms, insurance firms and construction management

Requirements

Knowledge, Skills and Abilities

• Experience managing a 55+ community and leading an on-site staff.
• Strong interpersonal skills willing to engage with residents and committees.
• Experienced with managing within the policy governance model.
• Experience in project coordination and oversight with the ability to plan and prioritize.
• Strong customer service skills and can interface effectively with sophisticated clientele.
• Formal education or professional work experience in Community Management.
• Outstanding written and oral communication skills.
• Excellent time management skills.
• Must be proficient in Microsoft office applications (Word, Excel, Outlook, etc.).
• Ability to adapt to varying tasks.
• Ability to quickly learn new technology.
• Must be detail oriented.
• Ability to create and maintain a budget.
• Ability to review, analyze and explain financial reports.

Knowledge of and minimum five (5) years working experience in combination within the following disciplines

• Commercial, residential and/or community management.
• Construction/Landscaping Management.
• Business Management.
• Fiscal, budgetary and purchasing management.

Education/Certifications

• CMCA and AMS required. PCAM or CPM helpful.
• CPR/AED certified or willing to become certified.

Benefits and Salary

The salary range for this position is $120,000 and based on experience and credentials.

The CAMS compensation package includes:

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program