Onsite Front Desk Reception - night shift (PAZ2023-6102)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage / Brown is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Summary: The position of the Front Desk Representative is responsible for assisting walk in customers, accepting and tracking packages, processing front desk tickets, and document uploads with the highest level of professionalism and accuracy always. This position is public facing and requires extremely reliable attendance and professional appearance and demeanor.

Essential Duties and Responsibilities: Night Shift

• Process all tasks as assigned including but not limited to front desk requests, parking requests, reservations, document uploads, mail, and portal registrations
• Assist customers by phone
• Updating and maintaining databases for electronic access systems (fobs, parking, etc.)
• Receive and track packages delivered to the office
• Return phone calls and/or respond to messages the same day or within 1 business day
• Provide resolutions and problem-solving to ensure a satisfactory outcome for the Homeowner and association
• Plus other work related tasks as needed

Qualifications

Key Qualifications:

• Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity, and Life Balance.
• Skill in delivering excellent customer service
• Skill in attention to detail, decision-making, and problem-solving
• Ability to be professional in appearance and presentation
• Ability to prioritize and handle multiple assignments
• Ability to utilize different computer software programs
• Ability to effectively communicate both verbally and in writing
• Ability to work in a fast-paced environment
• Ability to perform duties with limited supervision
• Ability to diffuse issues with unhappy clients

Education and Experience:

• High school diploma or equivalent required
• Previous customer service experience required
• Microsoft Office experience required

Pay and Benefits:

$19.00 hour

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays