Company Overview
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.
We are looking for an outgoing, friendly, and energetic Front Office Support Specialist to join our team! This person will be responsible for greeting and assisting our customers and ensuring a positive customer service experience.
- Answer multi-line phone system and direct clients to the correct personnel in a timely manner.
- Able to work from 3 pm to 11pm / 7 am to 3pm
- Sort and deliver incoming mail to the correct personnel.
- Greet and assist walk-in traffic
- Partners with support staff and management to effectively manage the front reception area and assist with various administrative projects.
- Data entry
- Use copy room equipment in a safe and responsible manner.
- Ability to handle confidential information with proper discretion.
- Recording, scanning, indexing, and filing both paper and electronic documents per company procedures.
- Track and log mail deliveries of packages
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and e-mail.
- Ability to interact and work positively and effectively with staff at all levels.
- This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
The ideal Candidate must have strong organizational skills, as well as the ability to multitask. The ideal candidate will have a friendly disposition, the ability to build a rapport with coworkers, vendors, and clients. Candidate will possess the skills and initiative to be challenged to continue building efficiencies in the support department and be offered growth within this role, as well as the possibility to explore other departments in the company.