Onsite Front Desk Agent (PAZ2023-6290)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage / Brown is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Brown also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Brown offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Brown mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Brown is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Brown relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Brown, we are always getting better.
  
  

Responsibilities

Shift:. Tuesday 3p-7p, Wednesday 9am-7pm, Thursday and Friday 2p-7p, Saturday 9a-5p.

32 hours in total

Purpose:

• Respectfully assists residents and visitors of Phoenix Towers including but not limited to:
• Answering the telephone
• Controlling access to the building
  
  

Qualifications:

• Ability to respect the confidentiality of office procedures as well as issues surrounding the Board of Directors and residents of Phoenix Towers
• Undergo an acceptable background check
  
  

Roles and Responsibilities:

• Assist residents with unloading of grocery items, obtaining carts, provide information for homeowners and guests
• Monitor security camera screen and alarm systems
• Monitor access into the building and announce all guests to residents.
• Assist commercial vendors of residents, directing them to correct location of authorized access
• Maintain certified mail, key control, packages and other logs and records
• Record messages and deliver to office or place in resident’s mailbox
• Assist with the distribution of in-house mail and regular mail that does not fit in residents’ mailboxes
• Answer any incoming telephone calls and record messages as necessary
• Maintain the Front Desk Log recording all activities, actions, and incidents, as required by the General Manager.
• Collect Fees for Faxes, Copying, and Ice.
• Maintain the front desk area, including the seating area and mail room, in a neat and organized manner as per instructions from the General Manager
• Provide services ethically, honestly and without favoritism
• Dress code may require uniforms or continuity of apparel according to the Board of Directors instructions. Note: Uniforms, if required, will be provided by Phoenix Towers, however, maintenance of uniforms is the responsibility of the employee.
• Plus other work relates tasks as needed
  
  

Qualifications

Qualifications

• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
  
  

Pay and Benefits:

$19.00 to $21.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays