Onsite Front Desk / Administrative - Part Time (GTX2024-7271)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Property Summary:

Opened in the Summer of 2006, Point West Resort has quickly become one of Galveston Island's favorite retreats! The 1000 acre property is located on the last 3 1/2 miles of he west end of the island. The community caters to all, from tourist to weekenders to families, Pointe West has become a tradition for many.

Our Beach Club: At the Beach Club you will find our infinity pool, large hot tub, kiddie pool, fitness center, game room, Sippin’ on Sunshine Restaurant & Bar, Sommer’s Giffs, gas grills, cabanas that are available to rent, and a whole lot of fun! This is also where the office is located to purchase and pick up your wristbands for the amenities at Pointe West. Office hours are from 9am – 5pm (with extended hours during the summer).

Our Sunset Pool: Our Sunset Pool is the place to be! With our lazy river and pool, mini shallow area for the little ones, hot tub, fire pit, and grills, this pool is our hidden jewel! Relax and float around the lazy river under the beautiful palms while listening to music and spending time with your loved ones.

Our Beach: Over a mile of vehicle free beach for your enjoyment. Highly maintained during our Sargassum Seaweed season, our beaches are among the cleanest and most inviting on the Texas coast. Bring your beach towels, tents, sunscreen and smiles for a wonderful day on the beach!

The community has about 600 units, varying from cottages, condominiums and custom houses- with space for more to be built. The community has beach access and views of the ocean. Pointe West is a premier community in Galveston, TX.

Responsibilities

The Front Desk / Admin greets and provides excellent customer service to all guests entering the facility. Also provides support and services to the Association Management Staff.

The essential duties and responsibilities include:

• Receive and respond to resident phone calls; redirect as appropriate,
• Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed,
• Assist with checking residents in, as necessary, to utilize the fitness center and pool,
• Facilitate amenity access by having residents either provide completed documentation or by providing them with the appropriate documentation to read and sign in order to receive amenity access cards,
• Update new/existing owners’ information in the appropriate system daily or as required,
• Sort incoming mail and package deliveries for distribution,
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies,
• Ensure all safety precautions are followed while performing job duties,
• May be asked to assist with special projects and tasks.
  
  

The ideal candidate will have a High School diploma, and a minimum of 2-3 years’ experience in administrative, customer service and/or related field. Excellent communication, writing skills and phone etiquette is a must. Excellent computer skills, including MS Outlook, Word and Excel. Familiar with standard operations of common office equipment: Phones, printer, postage meter. High degree of accuracy and attention to detail. Also, must have a positive, outgoing personality, ability to work as a team player.

Must be able to work flexible hours, including early mornings, nights, and weekends including holidays. Schedule is subject to change based on business needs.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The work environment characteristics are normal office conditions at the community center. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$20.00 to $22.00, depending on education and experience.