Onsite Food & Beverage Operations Manager (RNM2024-7152)

Though once primarily a summer retreat from the fast-lanes of urban cities, Pendaries is rapidly becoming a year-round primary residence, with approximately 100 full-time residences. That number is growing, as Pendaries is discovered as an alternative to other northern New Mexico resort living destinations

Pendaries is an association managed by RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Duties and Responsibilities Include:

• Lead and oversee daily operation of the Food & Beverage business with a focus on staffing, revenue and margin generation, controls, and performance.
• Responsible for the overall Member experience, communication of goals and expectations, and ensuring operating and safety standards are maintained.
• Interact with Team Members and drive development of the team through continuous training and role modeling.
• Monitor equipment and infrastructure needs to generate growth.
• Responsible for adherence and interaction with applicable regulatory agencies and requirements.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Responsible for adherence to the governing documents, guidelines, rules, and regulations of the community and be the Manager on Duty (MOD) after standard HOA business hours.
• Facilitates quick and efficient communication between front and back of house team members.
• Partners with the Community Manager/Lifestyle Director to identify, coordinate and market all community events, programs, and services.
• Prepares and submits operations’ reports and other documentation requested by the Board of Directors.
• Plus other work related tasks
  
  

Qualifications

Qualifications:

• At least five (5) years related experience required
• Ability to work onsite
• Previous Leadership over a team of people in Food & Beverage required
• Ability to work flexible shift if needed
• Must have the ability to perform moderate physical work and may be required to lift up to 60 lbs., up to 30 lbs. frequently and up to 10 lbs. constantly. Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
  
  

Pay and Benefits:

$25.00 hour

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays