Onsite Fitness Attendant (OFL2023-4860)

Company Overview

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Job Summary part time hours

Responsible for greeting all visitors to the Fitness Center and assisting with phone calls, paperwork and checking out equipment.

Responsibilities also include but are not limited to issuing guest passes, entering membership data into database, scheduling orientation appointments, and assisting with light cleaning.

Role and Responsibilities

• Respond promptly to communications and follow through on commitments made to others
• Show courtesy and respect to all customers
• Listen openly to the ideas of others
• Promptly correct areas of improvement as identified by your supervisor
• Respond calmly and tactfully to problem situations
• Discuss concerns in a constructive manner with persons who need to be involved
• Greet members and guests as they enter the fitness center
• Assist with initial registration, sign-in
• Schedule orientations with Fitness Specialists
• Assist members with information about fitness and wellness classes, activities and events. Staff are expected to be knowledgeable about each month’s calendar.
• Assist with membership paperwork
• Assist in maintaining a safe and friendly environment for members
• Assist with cleaning and basic maintenance of equipment as needed
• Use telephone and computer systems in an appropriate manner
• Notify supervisor of any housekeeping or maintenance issues
• Notify the proper department of any areas that need attention
• Attend 75% of all fitness center meetings
• Assist with ordering any needed office supplies
• Follow all AAM and Solivita policies and procedures
• Understand emergency preparedness and respond appropriately to all emergency situations
• Comply with all federal, state, and local regulations
• Must have very flexible availability
• Other related duties as directed

Required Skills/Abilities

• Ability to use Microsoft Outlook programs. (Word, excel, publisher)
• Must be outgoing and energetic.
• Must have good customer service skills and desire to work with active adults.

Job Description

Education and Experience

• High school diploma or equivalent.
• At least two years related experience required.