Onsite Door Attendant - Weekend Overnight (PAZ2023-5519)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview

RealManage / Brown is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Brown also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Brown offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Brown mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Brown is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Brown relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Brown, we are always getting better.

Hours Part-Time, 930 PM to 530 AM Saturday & Sunday Only.

Purpose

• Respectfully assists residents and visitors of Phoenix Towers including but not limited to
• Answering the telephone
• Controlling access to the building

Qualifications

• Ability to respect the confidentiality of office procedures as well as issues surrounding the Board of Directors and residents of Phoenix Towers
• Undergo an acceptable background check

Roles and Responsibilities

• Assist residents with unloading of grocery items, obtaining carts, provide information for homeowners and guests
• Monitor security camera screen and alarm systems
• Monitor access into the building and announce all guests to residents.
• Assist commercial vendors of residents, directing them to correct location of authorized access
• Maintain certified mail, key control, packages and other logs and records
• Record messages and deliver to office or place in resident’s mailbox
• Assist with the distribution of in-house mail and regular mail that does not fit in residents’ mailboxes
• Answer any incoming telephone calls and record messages as necessary
• Maintain the Front Desk Log recording all activities, actions, and incidents, as required by the General Manager.
• Collect Fees for Faxes, Copying, and Ice.
• Maintain the front desk area, including the seating area and mail room, in a neat and organized manner as per instructions from the General Manager
• Provide services ethically, honestly and without favoritism
• Dress code may require uniforms or continuity of apparel according to the Board of Directors instructions. Note Uniforms, if required, will be provided by Phoenix Towers, however, maintenance of uniforms is the responsibility of the employee.
• Plus other work relates tasks as needed

Qualifications

• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Pay and Benefits

$13.85 to $15.00, depending on education and experience.