Onsite Concierge - (SMCA2024-6916)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

• Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
• Responds to questions asked at the front desk and answers incoming calls. Directs questions and calls to the General Manager (GM) as needed.
• Accept all packages and log them into the package tracking system.
• Sends out emails to the residents at the direction of the GM when there is any disruption to building services such as water shut offs, elevators out of order, and the like.
• Calls vendors at the direction of the GM when their services are required.
• Monitors all the security cameras throughout the shift and notifies the GM if any issues are noted.
• Addresses any parking or door security issues caused by vendors, guests, or owners.
• Maintains a daily activity report that is reviewed by the GM.
• Provides orientation to new guards assigned to this site by the third-party vendor (Securitas) but does not supervise them.
• Is on the after-hours emergency call list as a back-up to the GM.
• Guest Rooms:
• Tracks owner’s guest room reservations.
• Inspect the guest rooms after their use to make sure they are ready for the next reservation and inform the GM if additional cleaning or repairs are necessary.
• Bills guest room charges to the owner’s unit account through Ciranet, which is reviewed by the GM.
• Enters work orders into Ciranet for review and action by the GM.
• Ensures the front desk is always neat and presentable.
• Each day deliver the newspapers to the front doors of the few owners with subscriptions. This task is also done by the weekend/holiday day shift guards.
  
  

Qualifications

• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
  
  

Pay and Benefits:

$25.00 - $30 per hour

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays