Onsite Concierge - part time (BCO2023-4771)

Company Overview

Hammersmith is a division of RealManage. RealManage is a national Inc. 5000 firm that delivers a wide range of services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage also competes in the broader Property Technology space. The company is a tech-enabled, high-growth firm with 1500+ team members that operates in 19 states, serving 2500 community associations and over 500,000 homeowners. The company has experienced strong growth, both organically and via the acquisition of competitors. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry-leading innovations apart from our competition.

RealManage / Hammersmith is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, team members, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Hammersmith, we are always getting better.

Responsibilities

• Greet residents and visitors in a friendly and courteous manner.
• Field and respond to resident requests, inquires and concerns.
• Accept and log deliveries and notify residents of receipt.
• Maintain sign-in logs for guests and contractors.
• Perform clerical and administrative functions with accuracy and timeliness.
• Keep work areas clean and organized for efficiency.
• Responsible for key lock boxes.
• Monitor cameras, and report to Security or Management Office.
• Manage special events guest registers.

Knowledge, Skills, Abilities and Other Qualifications

• Must possess personal values that are in alignment with those of the company; Excellence, Partnership, Professionalism, Integrity, and Life Balance
• Skill in effectively communicating and listening to residents, outside resources, and other staff
• Skill in organization and placing attention on details
• Ability to provide exemplary customer service creating successful relationships with residents
• Ability to utilize different computer software
• Ability to prioritize and handle multiple assignments
• Ability to demonstrate a positive, upbeat, and professional demeanor
• Ability to perform duties with limited supervision

Part time - weekend hours

• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

TYPICAL PHYSICAL DEMANDS

Job is intermittently sedentary, but requires mobility (i.e. climb stairs) to assist with community announcements and placing resident packages in inventory. Will use repetitive motion of hands/wrists in using computer and/or typewriter. Must have normal range of vision to complete paperwork, review applications and documentation; hearing and speech to communicate with residents, vendors, supervisors and employees on the telephone or in person on a regular basis.

Pay and Benefits

$16 to $19, depending on education and experience

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays