Onsite Concierge - Overnight (1280 West Condo)

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

This association is located at 1280 West Peachtree St in Atlanta, GA

Overnight Shift Needed: 11pm - 7am, Monday - Friday

Responsibilities

• Manage the Motor Lobby desk, lobby area, and visitor parking area.
• Greet resident/guest/vendor professionally, by standing and acknowledging them
• Professionally respond to incoming telephone calls from residents.
• Routinely familiarize themselves with building rules, policies & procedures.
• Follow current Access Policy, ensuring all visitors to include resident guests and contractors have been authorized to enter the building.
• Enforce and control building access policies and procedures.
• Monitor surveillance cameras as needed and enforce rules, policies & procedures for resident/guest use of common areas and/or suspicious activity. Concierge should not allow the loitering of unknown person(s).
• Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended.
• Direct residents and visiting guests to Plaza Level Resident Services Office during business hours to guide them on building rules and conduct.
• Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out.
• Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff.
• At the end of each shift, Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues.
• Write detailed incident reports of significant events or activities, follow policy and procedure.
• Maintain a daily log of events.
• Maintain a clean work area.
• Perform other duties as assigned by the General Manager