Onsite Concierge (DCO2023-5301)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Resident Services Staff / Concierge Responsibilities

• Manage the front service desk & lobby area, respond to incoming telephone calls, and monitor email from residents.
• RSS should routinely familiarize themselves with building rules, policies & procedures that will be available at the service desk and will be updated as necessary by the Resi-dent Manager.
• RSS should welcome new residents and assist in familiarizing them with the layout of the building as well as educating them with community rules, policies & procedures.
• A major responsibility of the RSS is building security. RSS must follow the Access Policy ensuring that all visitors to include resident guests and contractors have been author-ized to enter the building.
• Enforce and control building access policies and procedures. Accept deliveries on behalf of residents as necessary.
• Monitor mail and package deliveries to ensure utilization of the Luxer Package System
• Monitor surveillance cameras and enforce rules, policies & procedures for
• resident/guest use of common areas to include (pool, sundeck, plaza, loading dock area, and garage) and/or suspicious activity. RSP should not allow loitering of unknown per-son(s) in the front building or garage entry areas.
• Day shift RSS should staff the front service desk at all times. If the need arises to leave the front desk for more than five minutes, the RSS should inform the manager and ar-range for the manager or maintenance staff to cover the service desk during his/her ab-sence. Day shift RSS will not conduct rounds of command areas. Maintenance staff will be responsible for conducting periodic rounds of the common areas & building exterior at least 2 times during the day shift.
• Evening & Weekend RSS will be responsible for conducting periodic rounds of the com-mon areas & building exterior at least 2 times during their shifts. A sign should be posted on the front glass area which indicates the return time and the cellular tele-phone number so that they can be immediately contacted if assistance is needed. Resi-dents should never be asked to cover the service desk.
• RSS should encourage a sense of community and assist residents as needed following the protocols above in regards to leaving the service desk unattended.
• It is the RSS and/or Maintenance Staff responsibility to ensure residents and visiting guests utilizing the sundeck lounge, pool, plaza, and fitness center are complying with building rules and being respectful of other residents and Barclay property.
• RSPS will assist residents and contractors in utilizing the service elevator for mainte-nance repairs and move in/out. RSS will assist in getting elevator pads into the service elevator and conduct an inspection following the delivery to ensure no damage. Resi-dents will be held responsible for any damage caused to the elevator or common areas.
• Residents who plan to utilize the dock area and service elevator for deliveries must schedule time in advance with the RSS who will maintain a calendar at the service desk.
• Move in/outs must be coordinated and scheduled with the Resident Manager Only who will make an entry in the service desk calendar.
• Respond to resident complaints and/or concerns. When appropriate, refer issues to the Resident Manager or maintenance staff.
• Complete clerical/administrative tasks as directed by the Resident Manager.
• At the end of each shift, RSS should provide a brief summary of events to the incoming RSS and an update on building issues.
• RSS for each shift should write detailed incident reports of significant events or activities and ensure that the Resident Manager is immediately notified by email. RSS should im-mediately contact the police in an imminent emergency or threat to residents or build-ing. RSS should also immediately notify the Resident Manager by phone.
• RSS will also maintain a daily log of events.
• RSS will be provided an email account through GrandManors which they should utilize and monitor to communicate with the Resident Manager and other Barclay staff.
• RSS will maintain a clean work area.
• Perform other duties as assigned by the Resident Manager
• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Pay and Benefits

$18.75 to $19.50, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays