Onsite Community Standards Inspector - (MKTX2023-5562)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Primary role will be driving through the community on a regular basis and reporting property code violations in accordance with neighborhood guidelines to maintain community appearance
• Take photos of violations, accurately recording observations, and attach to homeowner records using proprietary software.
• Documentation, Issuance, tracking and follow-up of violation notices
• Education of homeowners regarding HOA policies and guidelines and working with them toward a resolution
• Responding to customer calls and emails regarding inquiries, violations and concerns
• Reports to the compliance supervisor
• Ability to understand written guidelines, make observations on properties, and apply to various circumstances/encountered
• 60% driving and citing violations; 40% office work including administrative tasks, researching documents and maintain violation documentation
• Represent the Management company and Association in a positive and professional manner
• Plus other work related tasks

Qualifications

Must have own vehicle, clean driving record and be detail oriented.

• Ability to read, understand and interpret governing documents for the communities
• Strong communication skills (written, verbal and in person)
• Experience in using and communicating with Microsoft Office
• Detailed oriented, accurate and organized
• Ability to multitask, excellent time management and prioritizing skills
• ability to utilize technology is mandatory, computer proficiency
• Background screening and pre-employment drug screening required.
• Strong and high-level customer service required
• Ability to work independently, but also work as a team player (ability to work with a team in an office setting and independently in the field)
• Ability to work with a diverse group of people including peers, homeowners and Board members
• Two or more years effectively serving clients/customers
• Ability to use sound and prudent judgement to determine if a violation should be cited

Compensation & Benefits

• Full Benefits - Employee Medical premiums paid for by copmpany
• Mileage reimbursement

Pay and Benefits

$18.00 to $21.00, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays