Onsite Community HOA - General Manager (SDCA2023-5685)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

 

Company Overview

 

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

 

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

 

RealManage is a values-based company with the following values as our guiding principles

 

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

 

Job Summary

 

To oversee, at the direction of the Board, all homeowner association business including rule enforcement, financial matters, vendor management and site management

 

Summary Of Essential Job Functions

 

• Assess needs of the association on both a long- and short-term basis
• Address the implementation and compliance of governing CC&R’s statutes and regulations. Make recommendations regarding the implementation and compliance of litigation. Manage litigation according to rules and directives and provide applicable legal updates to the board
• Ensure Association compliance with all applicable federal and state laws, and advise Association in such matters
• Assist in interpretation of the rules of the Association and suggest appropriate steps of enforcement. Coordinate the enforcement of the governing rules/documents
• Receive, write and document letters to homeowners and others concerning violations of Association documents and rules, homeowner requests, architectural requests and maintenance matters
• Act as primary contact to the association and its Board of Directors by providing oversight and managing Board and Community relations. Supervise and direct all related communications included in supervision of election process, the establishment of policies and procedures and by making management recommendations to the Board of Directors
• Manage the Association funds within the guidelines of the approved budget and provide monthly financial statements to all members of the Board
• Manage all insurance needs of the association
• Coordinate banking institutions’ presentations and implement Board decisions
• Coordinate collection, lien and foreclosure proceedings as directed by the Board
• Address financial issues with the development, preparation and dissemination of the annual budget for the Board. Prepare and review financial statements and manage accounting needs, including the preparation and filing of required association tax returns, processing of payments and receipts. Oversee audits, tax payments, and general financial compliance. Manage and collection of assessments, delinquencies, and charge-backs
• Cooperate with auditors appointed by the Board in their performance of audits and reviews of Association’s records and their preparation of applicable tax returns
• Coordinate and present reserve study findings to the Board
• Responsible for overseeing and approving Association expenditures
• Expenditure Limitation – Manager shall not make any unapproved expenditure nor incur any obligation exceeding $1,000 without prior Board approval except emergency repairs involving imminent danger to life or property, or immediately necessary for the preservation and safety of the property or for the safety of any person or required to avoid the suspension of any necessary service to the community. In this type of emergency, Manager shall attempt to contact a member of the Board for expenditure approval but, if unsuccessful, Manger is authorized to act regardless of cost
• Supervise all onsite and Association employees including interviewing, hiring, daily/monthly/yearly performance management, and terminating as needed
• Coordinate vendor bidding process, as directed by the Board’s specifications, for goods or services that Manager deems likely to cost $1,000 or more. And present the Board with the results of the bid process and recommended vendor
• Oversee vendor activities and monitor project completion
• Enforce vendor contracts and take appropriate action to address criticisms, complaints and suggestions regarding employees and subcontractors when brought to the attention of the Manager by the Board. Including, the implementation of employee and subcontractor discharge decisions made by the Board
• Provide monthly inspections of Common Areas and facilities. Responsible for upkeep, maintenance and management of the Common Areas and equipment pursuant to the Association’s documents
• Submit written reports of inspection findings, action taken and recommendations to the Board
• Receive and process maintenance requests and/or complaints concerning the Common Areas and communicate them to appropriate contractors and vendors for correction, repairs and maintenance
• Provide 24 hours per day, 7 days per week customer service in emergency situations. And reporting of serious matters to the Board with appropriate recommendations
• Responsible for prompt compliance with any and all orders or requirements of all federal, state, county or municipal authorities or agencies having jurisdiction with respect to the Property
• Responsible for keeping records of maintenance
• Preparation and distribution of board packets, minutes and action items. As well as, the posting of meeting agendas
• Attend all business meetings of the Board in accordance with the contract
• Work with all committees of the Board
• Coordinate the free flow of information to the Board regardless of the wishes of any Owner or Director
• Manage violation logs and prepare violation letters and hearing notices pursuant to the Association’s enforcement policy time lines for compliance/enforcement. Keep Division Manager/Vice President apprised of all written and verbal responses received by violating party/s or witnesses to violations reported
• Collect and organize all documentation related to Association operations and action items including records, books, papers and related correspondence
• Plus other work related tasks as needed

 

Marginal Job Functions

 

• Ability to exercise discretion and independent judgment
• Proven ability to maintain professionalism
• Capable of prioritize essential activities to meet required deadlines
• Willingness to be accountable for actions and take ownership of results
• Perform other duties and exercise other powers as may be delegated to them from time to time by action of the Board of Directors according to legal codes

 

Minimum Requirements

 

• At least 2 years industry (HOA) experience or equivalent
• CMCA/CCAM preferred
• Bachelor’s Degree preferred
• Knowledge of office administration procedures and use of equipment
• Strong written and verbal communication skills required (minimum requirement is equivalent to that of a high school graduate); proficiency testing in writing and math skills will be administered by the Employer

 

Abilities Required

 

• Proficiency with computer systems, including MS Office (excel, word, power point, outlook) products and ability to learn new systems
• Proven ability to maintain professionalism while working in a fast-paced environment
• Capable of prioritizing essential activities to meet required deadlines
• Capable of mastering community governing documents and general information
• Willingness to be accountable for actions and take ownership of results
• Hands on, self-starting, disciplined, and highly detailed oriented

 

Pay and Benefits

 

$ to $ , depending on education and experience.

 

Benefits include

 

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays