Onsite Community Coordinator (STVAZ2023-5254)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Under direction of the Community Manager, the Community Coordinator is responsible for administrative functions in the community.

Essential duties and responsibilities include but are not limited to

• Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed,
• Assist with checking residents in, as necessary, to utilize the fitness center and pool,
• Facilitate amenity access by having residents either provide completed documentation or by providing them with the appropriate documentation to read and sign in order to receive amenity access cards,
• Update new/existing owners’ information in the appropriate system daily or as required,
• Sort incoming mail and package deliveries for distribution,
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies,
• Management liaison to the Architectural Committee to include processing incoming architectural submittals and status notifications,
• Process and scan assessment payments.
• Additional duties and tasks as assigned.
• The ideal candidate will have a High School diploma,
• Minimum of 2-3 years’ experience in administrative, customer service and related field.
• Excellent writing skills and Phone etiquette is a must.
• Excellent computer skills, including MS Outlook, Word and Excel.
• Familiar with standard operations of common office equipment Phones, printer, postage meter.
• High degree of accuracy and attention to detail.
• Also, must have a positive, outgoing personality, ability to work as a team player.

Pay and Benefits

$18.00 to $20.00, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays