Onsite Community Coordinator (FMFL2023-5032)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

 

Company Overview

 

RealManage / Evergreen is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Evergreen also serves nationally recognized developer/builder clients.

 

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Evergreen offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Evergreen mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

 

RealManage is a values-based company with the following values as our guiding principles

 

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Evergreen relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Evergreen , we are always getting better.

 

Job Purpose

 

The Community Coordinator is responsible for assisting the Assistant Community Association Manager in various projects related to Community Patrol Department and the community of Verandah.

 

Duties and Responsibilities

 

• Assist with staff training to improve knowledge, response time and customer service.
• Work directly with Assistant Manager, overseeing daily operations and special projects assigned to the Community Patrol Department.
• Collaborate with Administrative Office on Enforcement and ARC Projects.
• Coordinates all law enforcement reports.
• Monitors Gatehouse surveillance cameras.
• Review all Daily Activity Reports and report any situations or concerns to appropriate department or manager.
• Coordinates the registration of residents and guests.
• Responds to resident inquiries regarding gate access system.
• Processes lease contracts to grant access to tenant.
• Responsible for the registration of all resident vehicles.
• Coordinate vendor access communication.
• Process insurance updates for patrol vehicle coverage.
• Coordinate resident educational seminars.
• Responsible for creating resident communication updates regarding gate system changes.
• Maintaining Data of resident information in the gate access system.
• Assist in the coordination of maintenance project.
• Performs other related duties as assigned.

 

Requirements and Qualifications

 

Requires a valid Florida driver’s license and high school diploma, College a plus, not required.

 

Requires good management, leadership, customer service, organizational and written and verbal communicative skills. Ability to use logical and rational thinking to resolve issues.

 

Requires general knowledge of and the ability to utilize computer software and hardware.

 

Must have outstanding telephone and personal relations skills and interact with residents’ guests and other service providers.

 

Excellent report writing skills.

 

Maintain a good working relationship with all vendors.

 

Continuously train and improve customer service.

 

Maintain a clean working environment.

 

Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs. frequently and up to 20 lbs. constantly. Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting, and grasping.

 

Pay and Benefits

 

$18.00 hour

 

Benefits include

 

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays

 

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

 

Company Overview

 

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

 

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

 

RealManage is a values-based company with the following values as our guiding principles

 

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

 

As a Onsite Community Association Director you are the key ambassador of RealManage / Walters. You will manage the daily operations of a community association delivering professional services in accordance with the service level agreement. You are responsible for customer satisfaction and assisting the community association Board of Directors with promoting community harmony, enforcing deed restrictions, and increasing the value of a community.

 

Responsibilities

 

• Manage all operations for a community association
• Provide administrative, operational and managerial advice to Board of Directors
• Direct the enforcement of community rules and restrictions
• Promote community harmony
• Assist the board with hiring contractors and insurance carriers to maintain and protect the community
• Oversee and approve payment of vendors providing service to community association
• Develop community association budget and provide delivery/presentation of financial reports
• Attend board meetings and deliver presentations as needed
• plus other work related tasks as required

 

Qualifications

 

• Minimum of two-years in HOA property management; CMCA or state-equivalent certifications desired
• Customer service focused; CAMs service their client on a daily basis
• Listening skills CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client
• Proactive CAMs must proactively communicate with their client, team members, and superiors
• Management CAMs must manage the budget, operations, schedules of a community association
• Winner RealManage has a winning culture and is second to none

 

Pay and Benefits

 

$55,000 to $65,000, depending on education and experience.

 

Benefits include

 

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays

 

Job Purpose

 

The Community Coordinator is responsible for assisting the Assistant Community Association Manager in various projects related to Community Patrol Department and the community of Verandah.

 

Duties and Responsibilities

 

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