Onsite Community Association Manager (FPFL2022-4737)

Company Overview

Keystone is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Keystone and its other divisions. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Keystone offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Keystone mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Keystone is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Keystone relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

SUPERVISORY ROLE The On-site CAM will be responsible for the supervision of any on-site administrative or maintenance personnel associated with the assigned community.

JOB RESPONSIBILITIES

• Standard CAM Tasks
• Ensure compliance with all Federal, State and Local Regulations
• Knowledge of Community Governing Documents and Florida Statutes
• Board of Director Meetings
• Meeting Preparation
• Attendance
• Annual and Budget Meetings
• Meeting Preparation
• Conduct Budget Workshops as necessary.
• Attendance
• Budget
• Annual Preparation
• Consistent Monitoring to ensure that the financial
• Vendor Coordination
• Obtaining Estimates
• Project/Job Coordination
• RFP Preparation
• Oversee and Coordinate Routine Maintenance
• Query clients to ensure Keystone is maintaining customer satisfaction.
• Take action on any areas needing improvement.
• Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property and ensure cleanliness, compliance and safety.
• Promptly respond to emergency situations.
• Comply with statutory requirements regarding record keeping.

• Administrative Functions
• Submit Invoices to Keystone.
• Monitor and adhere to budgets.
• Effective, timely and professional client, vendor and co-worker communication.
• Coordinate and approve time off requests for on-site employees.
• Provide weekly manager’s report to supervisor.
• Miscellaneous
• Maintain Community Association Manager License and the necessary continuing education.
• Serve as an ambassador of corporate culture and growth by leading by example.
• Read and comply with the Real Manage and Keystone Property Management Group’s Employee Handbooks.
• Follow all policies and Standard Operating Procedures as directed by Management.
• Perform and or participate in any range of special projects, tasks and other related duties/tasks as assigned by Management.
• Plus other work related tasks as needed

Qualifications

• Florida state community association manager license required

• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Compensation

Commensurate with experience

Benefits Summary

Health / Dental / Vision Insurance Life / Disability 401 (k) Program