Onsite Community Administrator (CPCO2025-7966)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 32 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Summary: The Community Association Administrator performs a variety of duties related to a broad range of clerical and administrative tasks, performs requisite in-house duties to support timely updates for accounting, establishes and maintains files, demonstrates proficiency with office equipment and software, maintains current updates of community and membership database information, exercises judgment and discretion as liaison between the Assistant General Community Association Manager/General Community Association Manager and Members, and prepares special reports as requested. In the absence of the Assistant General Community Association Manager, the Community Association Administrator will report to the General Community Association Manager.

Essential Duties and Responsibilities:

• Assists the Assistant General Community Association Manager and/or the General Community Association Manager in day-to-day management duties.
• Carries out decisions and actions of the Assistant General Community Association Manager, General Community Association Manager, and the Board of Directors.
• Effectively handles escalated and specialized calls in lieu of the Assistant General Community Association Manager and/or the General Community Association Manager.
• Documents and reports any loss or damage of any nature occurring in the Community to the Assistant General Community Association Manager and/or the General Community Association Manager with a full understanding of how to handle emergencies when they arise.
• Accepts deliveries and pick-ups for Homeowners, as necessary.
• Assists Assistant General Community Association Manager and/or General Community Association Manager in preparing for meetings and attends meetings, as needed.
• Provides on-site presence with Board Members, vendors, and Homeowners.
• Completes post-inspection follow-up items conducted by the Assistant General Community Association Manager and/or the General Community Association Manager, as needed.
• Prepares mailing information for Assistant General Community Association Manager and/or the General Community Association Manager review, i.e., newsletters, notices, ballots, etc.
• Responsible for the maintenance and accuracy of internal system databases in tandem with the Assistant General Community Association Manager and/or the General Community Association Manager.
• Orders office supplies, printer cartridges and any other items requested by Assistant General Community Association Manager and/or the General Community Association Manager; maintains sufficient quantities of needed items.
• Assists Assistant General Community Association Manager and/or the General Community Association Manager in preparation and setup of annual meetings; further assists with property owner registration, ensuring that owners are eligible to vote at annual meeting, if applicable.
• First point of contact for all Homeowner communication.
• Conducts all new Homeowner orientations, as needed.
• Maintains gate system and audits gate system information regularly.
• Completes assigned action items accurately and in a timely manner.
• Basic understanding of Community Financials.
  
  

Plus other work related tasks as needed

Qualifications

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$24.00 to $25.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays