Onsite Communications Manager (CFL2024-7427)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Property Summary:

The Celebration Community was formed with the concept of building a better place and a better way to live. There’s a reason Celebration is not a town, but a community in every positive sense of the word.

In order to draft a blueprint for fulfilling such a vision and oversee its creation, the Walt Disney Company founded The Celebration Company. Utilizing the combined experience of a specialized group of world-renowned city and social planners, as well as the best architects of our time, The Celebration Company conceived five principles that would guide every aspect of the community’s creation. Those five guiding principles known as the Celebration Cornerstones, consist of: Sense of Community, Sense of Place, Focus on Technology, Focus on Education & Focus on Health.

This is a beautiful masterplan community situated in northwest Osceola County, Florida.

• The homes and condominiums are a cross-pollination of Classical, Colonial, French, Coastal, Mediterranean, and Victorian exteriors with modern floor plans. Most homes have a welcoming front porch and access to rear garages via a service alley.
• Residential offerings include single family terrace, bungalow, garden, cottage, village, manor and estate homes along with townhomes and condominiums.
• Residents enjoy large recreational areas with multiple amenities, a Community Center, over 40 neighborhood parks and more than 26 miles of walking trails.
• Commercial areas include Downtown Celebration, Shoppes at Celebration Place and Water Tower Shoppes with multiple restaurants and shops. Within the Community’s boundaries residents benefit from schools (Celebration K-8, Celebration High School, Foreign Language Immersion School), Osceola County Fire Station, office complexes, a boutique hotel, gas stations, churches and AdventHealth Hospital and Fitness Centre.
• Celebration has approximately 10,000 residents and 4,300 homes and condos.
  
  

Responsibilities

We are seeking diligent and confident candidates with substantial management experience for the role of Communications Manager.

The Communications Manager is responsible for overseeing information privacy and communication for the community’s website, CiraNet (the HOA management system), Celebration Magazine, twice-weekly community updates, and the promotion and communication of Recreation and Lifestyle programs, events, and experiences. This role also includes managing community notifications, signage, and overall public perception of the community.

• Communications Committee: Serve as the liaison to the Communications Committee, including running monthly meetings, taking minutes, and building the agenda.
• Front-End IT: Gain and maintain a comprehensive understanding of the community’s computer programs. Troubleshoot and explain systems to committees when needed. Work with the Director of IT to understand and manage software transitions.
• Monthly News Magazine: Oversee a 50-page publication, including editorial sign-off per Board/committee policies and guidelines. Act as reporter and photographer, and manage the ad-supported publication contract with the publishing company.
• Celebration Website (www.Celebration.fl.us): Currently built and maintained on Freshly.
• E-News (Friday Flash and Monday Matters): Manage the current list of about 4,000 subscribers using Klaviyo. Collaborate with various departments to gather and compose relevant content about HOA updates, including Resident Services, Community Standards, Recreation, Lifestyles, and Maintenance.
• Social Media: Manage the town’s social media streams, working with Recreation, Lifestyles, and Community Management to create and post content.
• Community Updates: Draft and send impromptu community updates through the community’s mobile app and online (e.g., Lakeside pool is out-of-order due to a pipe burst).
• Recreation & Lifestyles: Collaborate with the Recreation and Lifestyles department to ensure events and activities have clear and professional signage and communication before, during, and after events.
• Communications Internship: Develop and implement a internship program for communications.
  
  

Additional Duties:

• Provide administrative support to the Communications Committee.
• Publish candidate information for Board elections via various channels, produce videos of each candidate, and post to the website.
• Guide preparation of the slide deck and technical production for the Annual Meeting.
• Assist the Lifestyle Director with event announcements and reservations as needed.
• Secure, maintain, and store community photographs, videos, and other images, along with permissions to publish.
• Send out the Board and Committee Meeting invites with the Microsoft Teams Credentials.
  
  

Additional tasks as assigned by the General Manager and Executive Director.

Qualifications

Qualifications:

• A degree in Communications, Marketing, or a related field is beneficial.
• 5+ years of communications experience.
• Proficiency with communications technologies.
• Experience in community engagement.
• Clear and concise communication with team members and senior management.
• Strong and confident leadership skills.
  
  

Pay and Benefits:

$70,000-$75,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays