Onsite Athletic Center Supervisor (ECO2024-7490)

Cordillera Property Owners Association is managed by GrandManors, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

GrandManors is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

The Athletic Club of Cordillera is located at the summit of Cordillera. This is a 16,000 square foot facility boasting expanded cardo, weight rooms, new yoga studio, new outdoor spa, fully renovated salt water indoor swimming pool and views from an elevation of 8550 feet. This one-of-a-kind private Athletic Center only available to homeowners of the Cordillera community.

We strive to have a fun, relaxed environment where our homeowners genuinely feel at home and our staff are fully appreciated. We are looking for a dedicated customer service-oriented Athletic Center Supervisor to join our team! If you enjoy working in an elevated social environment, with a focus on exquisite service in a fitness atmosphere, we would love to meet you!

Responsibilities

Responsibilities:

• Responsible for creating a welcoming first impression for homeowners upon Athletic Club entry
• Ensure all homeowners and guests sign in upon entry to the AC
• Is up-to-date and has knowledge of all fitness classes, their descriptions and can assist homeowners with questions
• Has general knowledge of and can assist homeowners with signing up for fitness classes
• Keeps abreast of community calendar and events to answer questions and assist homeowners
• Daily use of software programs
• Responsible for testing chemical levels in the Pool and Hot Tub. Communicate irregularities to the appropriate CPO certified staff.
• Performing housekeeping tasks to maintain cleanliness of the space.
• Daily operating procedures, paying close attention to the details of the AC in regard to cleanliness/organization/walkthrough/attending the pool
• Problem solves/resolves homeowner issues within authoritative level and directs bigger issues to upper management
• Takes initiative and prefers a team-oriented work environment
• Knows and helps AC Manager to manage AC rules and regulations, including guest policy.
• Supervisory Task: Monitors supply levels and notifies Management when orders are needed.
• Supervisory Task: Produce and maintain the weekly staff schedule for Athletic Center Attendants.
• Supervisory Task: Train Athletic Center Attendants on the tasks required and continue training process throughout their employment.
• Supervisory Task: Ensure checklist and procedures are completed properly by all staff and notify management when items are not completed as required.
• Supervisory Task: Monitor effectiveness of processes and procedures in place and when changes are needed, work with Management to implement procedural changes.
• Others tasks assigned by manager
  
  

Qualifications

Qualifications:

• High School Diploma or equivalent
• Prior Customer Service Experience
• Must pass background checks
• Prior customer service/hospitality experience
• 5-star attitude and warm and friendly personality; outgoing without being overbearing, possessing a pleasant and caring manner with everyone.
• Able to communicate effectively and professionally in English; to follow oral and written instructions and to memorize necessary information.
• A strong work ethic and the ability to work rapidly and quickly during rush periods.
• A team player able to work well with others.
• Organized and proactive with great attention to detail.
• Punctual and reliable.
• Able to work weekends.
• Must be able to work holiday weeks unless otherwise approved by General Manager
  
  

Benefits include:

• Medical Insurance (Basic coverage at no cost)
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays
• Wellness Bonus
  
  

Pay = $24 to $25/hour depending on education and experience