Onsite Assistant General Manager (HTX2022-4295)

RealManage is a national Inc. 5000 firm with clients and operations in 17 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients. As one of the largest (#4 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition. RealManage is a values-based company with the following values as our guiding principles Integrity we always do the right thing. Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness more than teamwork; we are part of something special and much larger than any of us. Personal Relationships we are a professional services company; people do business with people they like. Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles. Supervision of team members Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records Processes and distributes incoming and outgoing mail for the office and Associations. Prepares and assists General Manager with monthly board packages and in-house mailings Deed Restriction Letters Produce and track letters based on the site inspections. Maintain violation log, both active and resolved Renewals Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed Meeting Notice Preparation Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements Attendance at Meetings Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutes Prepare Minutes Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the Board of Directors within thirty days of the meeting New Board Member Packets Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting Maintenance of Corporate Records Maintain and update the corporate records and minutes books for assigned associations Committee Coordination Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests Filing Set up files for new associations as assigned and maintain association files per standard office procedures Research and Coordination Assist the Association Manager with researching resident requests, securing locations and dates for meetings Proofread all community correspondence High school diploma or GED required. Associate degree preferred. Minimum of one (1) year(s) Homeowner Association (HOA) Management experience required Previous onsite management experience strongly preferred Strong interpersonal, supervisory and customer service skills are required. Able to set priorities, plan, organize, and delegate effectively. Strong written and verbal communication skills. Must have command of the English language both written and verbal. Excellent phone etiquette. Ability to work effectively under time constraints and deadlines. Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger. Compensation $45,000-50,000/yr Commensurate with experience Benefits Summary Health / Dental / Vision Insurance Life / Disability 401 (k) Program