Onsite Assistant General Manager (FAZ2024-7163)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Property Summary:

Welcome to Continental Country Club… where members become friends for a lifetime and families share experiences that are cherished for generations to come. Our commitment is to create lasting memories for our members through sport, fitness, laughter, relaxation and social events.

Mission

To preserve and enhance residents’ lifestyle and owners’ property values by providing to its members quality surroundings, amenities and services financed through fees and assessments paid by the owners. To manage a golf course and restaurant, both open to the general public and to carry out the provisions of the association’s CC&R’s.

Vision

Our vision is for Continental Country Club to become the premier country club and the number one choice for Northern Arizona residents and their guests. To provide a family fun atmosphere with all the amenities where people want to come and join.

History

The Continental Country Club Clubhouse is the neighborhood centerpiece, designed for member camaraderie and family get-togethers. Expansive and comfortable, the 25,000 square-foot clubhouse features spectacular views of Mt. Elden and our world-class golf course while housing the Golf Shop, The Oakmont Restaurant, The Venue, and the Fitness Center.

Responsibilities

• Supervision of team members
• Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists General Manager with monthly board packages and in-house mailings
• Deed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log, both active and resolved
• Renewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed
• Meeting Notice Preparation: Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements
• Attendance at Meetings: Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutes
• Prepare Minutes: Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the Board of Directors within thirty days of the meeting
• New Board Member Packets: Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting
• Maintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associations
• Committee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests
• Filing: Set up files for new associations as assigned and maintain association files per standard office procedures
• Research and Coordination: Assist the Association Manager with researching resident requests, securing locations and dates for meetings
• Proofread all community correspondence
• Plus other work related tasks as needed
  
  

Qualifications

• Associate degree required.
• Minimum of one (1) year(s) Homeowner Association (HOA) Management experience required
• Previous onsite management experience strongly preferred
• Strong interpersonal, supervisory and customer service skills are required.
• Able to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.
  
  

Pay and Benefits:

$58,000 to $64,000, depending on education and experience.

Benefits include:

• Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
• Highest level employee plan will incur a cost
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays