Onsite Assistant General Manager (ECO2023-5819)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Assistant General Manager

The CPOA Assistant General Manager provides support in a variety of functions to the General Manager, including assisting with the operations of the CPOA including but not limited to Athletic Center, Trailhead Clubhouse, Short Course, Vail Gondola Club, project planning, and staff management.

We are looking for a candidate that is a leader, highly organized, proactive, and articulate that will use these skills to help maximize their executives’ time and efficiency. The candidate must be professional, flexible, and able to thrive in a dynamic work environment. Excellent communication and people skills are critical as well as the ability to build strong relationships internally and externally. The candidate should handle confidential matters with discretion, be a proactive problem solver, and work effectively on a team and independently.

Responsibilities

• Homeowner relations Conflict resolution and relationship building.
• HR Liaison Assists General Manager with staffing, staffing plan and organizing, hiring, training, job descriptions, supervision, dismissals, and payroll approvals.
• Vail Gondola Club Assists General Manager with VGC Operations, staff, Membership (resignations, resignation refunds, waitlist, master sheet upkeep, dues), communication, budget.
• Athletic Center Assists and liaises with ACC Manger regarding ACC Operations
• Trailhead Clubhouse Assists General Manager with TH Operations (Trailhead is only staffed from Memorial Day to Labor Day when the pool is open).
• Short Course Assists General Manager with Short Course Operations, usage, golf course events, liaises with Superintendent on overlapping issues, familiar and knows how to operate Club Caddie. (Short Course is only open when the Superintendent deems ready based on snow fall and conditions, closes September 31st)
• Lifestyle Assists General Manager with Lifestyle & Community Planning liaising with Lifestyle Manager.
• Other work-related tasks as needed

Skills

• Leadership skills and can successfully manage people.
• Critical thinking skills, decisive judgement, and the ability to work with minimal supervision.
• Proficiency in Excel, Microsoft Word, Constant Contact, Club Caddie, and CiraNet (last three will be trained).
• Effective verbal and written communication skills with internal and external contacts.
• Ability to use independent judgment to determine priority and sensitivity of inquiries and responses.
• Valid Driver’s License

Qualifications

• Minimum of one (1) year(s) Homeowner Association (HOA) Management experience.
• Previous onsite management and hospitality experience strongly preferred.
• Associates degree preferred
• Strong interpersonal, supervisory and customer service skills are required.
• Able to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.

Pay and Benefits

$100,000 to $115,000, depending on education and experience.

• Plus - $5000.00 to $10,000 sign on bonus - based on education and experience

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays