Onsite Assistant Community Association Manager / ACAM (AVA2024-7294)

Company Overview:

RealManage / Cardinal is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Cardinal offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Cardinal is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Cardinal relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Cardinal, we are always getting better.
  
  

Responsibilities

• The Assistant Community Asasociation Manager shall assist the Manager with the maintenance of various homeowners’ requests, records filing and report reproduction.
• This person is responsible for assisting the Manager in all regards, including but not limited to the implementation and supervision of Board and Management policies, while nurturing interpersonal relations among unit owners and residents.
• The Assistant Community Asasociation Manager is responsible for helping the Manager write specifications, perform inspections of the community, assist with contract compliance, assist in the interview process for bid reviews, and special projects oversight.
• The Assistant Community Asasociation Manager shall also assist with any and all administrative functions, accounting functions as assigned by the Manager, and perform property inspections and follow-up assistance as needed.
• The Assistant Community Asasociation Manager shall attend Board meetings and other meetings as requested or when the Manager has a conflict.
• The Assistant Community Asasociation Manager shall cover and respond to 24-hour on-call emergencies as needed when the Manager is unavailable.
• The satisfaction of the client and the key for client retention is to provide outstanding customer service; including following up on all assignments in a timely manner and following company procedures.
• The Assistant Community Asasociation Manager shall perform other duties as assigned by the Manager.
  
  

Qualifications

Formal education required: High School Degree or equivalent, College preferred but not mandatory.

Job-related experience:

• Minimum of one year experience in dealing with contractors and residents in an assistant supervisory position.
• Job-related training needed: CAI M-100 is encouraged, but not required.
  
  

Knowledge, Skills, and Abilities Needed:

• Understanding of the Association’s documents, rules, and regulations
• Good listening and comprehension skills
• Command of the English language, spoken and written
• Self-motivated and able to work independently
• Excellent organizational skills and the ability to multitask efficiently.
• Must have critical thinking and problem-solving skills and the ability to find effective solutions for a variety of potential issues.
• Experience or skill in performing administrative tasks such as answering phones, scheduling appointments, tracking tasks, and maintaining records.
• Attention to detail to ensure all records and owner/tenant applications are complete, and accurate and owner/tenant issues or questions are adequately addressed
• Ability to efficiently organize and track projects to meet deadlines.
• Good communication/customer service skills and can foster a pleasant office environment
• Strong computer skills (working knowledge of MS Office, e-mail, spreadsheets, etc, and can pick up on new programs/apps as they’re rolled out).
• Knowledge of the following:
• Good record-keeping procedures include experience ordering and maintaining documents according to a predetermined system
• Which records to retain
• Ability to inspect submitted documents for completeness
• Government/legally required insurance coverage
• Basic insurance concepts and terms
• Association policies related to insurance
• Requirements in the Association documents regarding insurance
• Health and safety standards
• Contractor obligations
• The Virginia Property Owners’ Association Act/Condominium Act and its Amendments
• Competency with Microsoft Office Suite, including Outlook, can pick up on new programs/apps as they roll out.
• Experience or skill in entering data into a database or computer software
• Experience with Property management software for both residential and commercial properties
• Ability to take direction from the Manager
• Ability to diagnose maintenance problems and determine liabilities
• Ability to maintain liaison with local public safety agencies.
• Ability to mediate disagreements
• Ability to identify the source of problems
• Ability to evaluate the legitimacy of owner/resident requests
• Ability to determine when an emergency exists and the proper response
• Familiarity with Zoom and video conferencing systems
• Ability to inspect the property, both walking and vehicle inspections may be required
• Ability to lift up to 30 lbs.
  
  

Pay and Benefits:

$24. 00 to $26.00 , depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays