Onsite Administrative Coordinator / Property Inspector (RTX2024-6560)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

The Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Responsibilities

Responsibilities:

• This is a hybrid role. The primary duties are assisting with homeowner-related inquiries via walk-in, phone, email, and regarding violations. 70% of this role is in office Admin support to the General manager and ACC Coordinator. 30% will be driving and citing violations and maintaining that documentation. These percentages may vary depending on volume and time of year.
• This role is the primary face of the onsite office. Assist guests that come into the office, help residents with statements and assessment payments, or direct them to the appropriate person
• Triage incoming emails
• Answering incoming phones
• Inspections- driving through the community regularly and reporting property code violations in accordance with neighborhood guidelines to maintain community appearance
• Take photos of violations, accurately record observations, and attach them to homeowner records using proprietary software.
• Documentation, Issuance, tracking, and follow-up of violation notices
• Education of homeowners regarding HOA policies and guidelines and working with them toward a resolution
• Responding to customer calls and emails regarding inquiries, violations, and concerns
• Ability to understand written guidelines, make observations on properties, and apply to various circumstances/encountered
• Represent the Management company and Association in a positive and professional manner
• Plus other work-related tasks
  
  

Qualifications

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$26.00 to $29.00 Hour, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays