About the job
GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
Property Summary
Located in Paulding County, Georgia, Seven Hills is a sought-after master-planned community north of Atlanta of 3,000 units. At the heart of the community is a beautiful water park featuring a Junior Olympic swimming pool and the thrilling Super Saucer Slide. The community has a magnificent clubhouse overlooking a 13-acre water park with 10 lighted tennis courts, a pickleball court, basketball courts, a volleyball court and an Imagination Court. Additionally, there is a large children's playground, dog park and picnic pavilion, as well as scenic hiking and biking trails that wind through the community. A full-time activities director coordinates various community activities and a full-time tennis pro keeps the organized play going year-round.
- Handling day-to-day tasks and communication in a fast-paced environment
- Assisting owners with questions regarding policies and procedures
- Assisting owners with HOA related issues and communicate to GM when appropriate
- Opening all mail and packages and distribute appropriately
- Keeping all contact lists up to date
- Keeping all Homeowner packets up to date
- Using Google Drive, Microsoft Word, Excel, Outlook
- Keeping Security Binders up to date
- Keeping all owner files up to date
- Keeping owner portal up to date with monthly and annual documents
- Acting as an owner liaison between owners/guests and vendors, as needed
- Keeping file and record retention system up to date
- Assisting in preparing, proofing and sending communications out to owners and others
- Assisting CAM with projects and meetings as requested
- Plus other work related tasks as needed