Onsite Administrative Assistant (MFL2023-5424)

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

The Administrative Assistant assists in the management of daily operations of a community association delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

The Administrative Assistant is to assist the Community Association Manager by performing a variety of clerical and administrative tasks.

Duties and Responsibilities

• Greeting homeowners, vendors, board members and/or delivery persons by handling the issue/concern directly or forwarding such person to the appropriate party to address.
• Answers telephones, takes and relays messages and helps residents with questions and concerns.
• Maintains homeowner roster, database, mail instructions and homeowner files.
• Processes all Architectural Review Applications from acceptance of homeowner application to final inspection.
• Creates all resident ID badges and issues resident key fobs for amenity access.
• Ensures all safety precautions and procedures are followed while performing duties.
• Performs all responsibilities while demonstrating outstanding customer service skills.
• Plus other work related tasks as needed

Key Competencies

• Be Energetic and have a positive attitude.
• Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues.
• Strong multi-tasking skills
• Detail oriented with problem solving abilities
• Ability to work well with others in a team approach
• Punctual and strong work ethic is a must.
• Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal management software programs
• Exhibit excellent communication and organizational skills
• Possess professional phone manner and presence
• Ability to use independent judgment to act responsibly and professionally in all interactions.
• Customer service focus
• Flexibility
• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits

$20.00 to $25.00, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays