Onsite Administrative Assistant (HTX2024-7009)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

 Company Overview: 

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

 Integrity: we always do the right thing. 
 Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. 
 Selflessness: more than teamwork; we are part of something special and much larger than any of us. 
 Personal Relationships: we are a professional services company; people do business with people they like. 
 Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. 

Responsibilities

Position Location:

North East Pine Village

12301 Wild Pine Dr

Houston, Texas 77039

 Handling day-to-day tasks and communication in a fast-paced environment 
 Assisting owners with questions regarding policies and procedures 
 Assisting owners with HOA related issues and communicate to CAM when appropriate 
 Opening all mail and packages and distribute appropriately 
 At the direction of the CAM, electronically filing all invoices and send to CAM for processing. 
 Invoicing property entities for water usage and confirm payment 
 Invoicing property entities for employee vehicle passes and confirm payment 
 Keeping all contact lists up to date 
 Keeping all Homeowner packets up to date 
 Using Google Drive, Microsoft Word, Excel, Outlook 
 Keeping Security Binders up to date 
 Keeping all owner files up to date 
 Keeping owner portal up to date with monthly and annual documents 
 Acting as an owner liaison between owners/guests and vendors, as needed 
 Processing and making bank deposits twice weekly 
 Keeping file and record retention system up to date 
 Preparing for and attending quarterly HOA Board meetings following set procedures 
 Preparing for and attending Annual Owners Meeting and Reception following set procedures 
 Preparing meeting minutes for all Board of Director and Annual Meetings 
 Assisting in preparing, proofing and sending communications out to owners and others 
 Preparing and managing ordering for annual vehicle passes and annual meeting materials 
 Assisting CAM with projects and meetings as requested 
 Attending miscellaneous meetings when requested by CAM or Board of Directors 
 Plus other work related tasks as needed 

Qualifications

 Must be bilingual 
 High school diploma or GED required. Associate degree preferred. 
 Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. 
 Excellent computer proficiency (MS Office – Word, Excel and Power Point). 
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. 
 Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. 

 Pay and Benefits: 

$17.00 to $20.00, depending on education and experience.

 Benefits include: 

 Medical Insurance 
 Dental Insurance 
 Vision Insurance 
 Life and Disability Insurance 
 HSA (Required High Deductible Medical Plan to be eligible) 
 FSA 
 Education Reimbursement 
 401K matching 
 Employee Assistance Program (EAP) 
 9 paid Holidays