Onboarding Specialist I, Maintenance Services

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Who we are looking for:

• Excellent business communication and customer relationship-building skills
• Ability to identify creative solutions, positively position information and overcome objections
• Strong analytical capabilities for advanced problem-solving
• Extraordinary work ethic with the ability to work cross-functionally in a fast-paced environment
• Positivity in challenging circumstances
• Proactive and solution-oriented approach to client escalations
• Demonstrates good judgment
• Time management with a strong ability to follow through on tasks until completed
• High degree of flexibility
• Ability to pick up new processes and technologies quickly
  
  

What you’ll do:

• Own and lead relationships from the point of sale through successful implementation
• Help customers define their needs and manage their timeline toward seeing value, and ensure they are supported throughout the process
• Collaborate with the Sales, Product, Customer Care, and other cross-functional teams to ensure an exceptional customer journey
• Stay on top of customer pain points and identify and implement solutions to maintain the relationship, ultimately increasing customer retention
• Serve as a product expert for internal and external partners
• Provide product training to increase customer product knowledge, service utilization, and overall customer satisfaction
• Utilize SalesForce to manage all customer interactions and inquiries with high attention to detail
• Provide valuable feedback to the team based on client interactions
• Manage multiple priorities, assigned tasks, and projects
• Collaborate on special projects and participate in leadership discussions
  
  

Nice to Have:

• Bachelor’s degree or equivalent work experience
• 1+ year experience in a customer-facing role
• Experience utilizing Salesforce or another CRM platform
• Experience in Sales, retention, or membership renewals is a plus
  
  

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $21.00-$26.50

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits
  
  

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.