ON- SITE Community Manager - HOA Property Management (SA)

Job Description

We are currently hiring a qualified/experienced Property/HOA Community Manager to work on-site in a community we manage on the Norhtwest side of San Antonio. If you are a positive and engaged professional who is passionate about great customer service and desires to work for a company that is stable, an innovator in its field, and provides a great work life balance, enjoy learning and problem-solving, are disciplined, organized, and an accountable mentor and leader, then this may be the right career move for you.

A Little About Us

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans that can help us reimagining a vibrant work environment, focused on support, leadership, career development, fun, autonomy, and strong human connections among colleagues.

We do not hire employees… We hire work family.

Job requirements

WHAT IS A COMMUNITY MANAGER?

Put simply, the community manager position is the face of our organization! It is a very multi-faceted position, where you wear many hats. In a nutshell, you are a liaison between the HOA community board of directors, homeowners, and vendors. You will be required to have a high level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, lead a small team on-site – all while having a positive attitude. We highly value initiative and the ability to work independently while leading your team; If you work best under supervision, this role may not be right for you.

Are you comfortable helping frustrated homeowners? In this role, you will need to de-escalate and resolve conflict issues with difficult or upset homeowners more face to face and over the phone. Many times just re-educating them regarding the rules and governing documents for their community. Collaboration is key to solve problems. We offer training on how to effectively deal with these situations.

WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER?

A Few Of Those Things Are

This sounds like a big job, but don't worry, we will teach you the ins and outs of running successful HOA's. There are a few things we wish for you to already have.

• High-level organizational skills in fast paced environment
• Previous Property or HOA Community Management experience
• Experience managing and mentoring a small team.
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to catch on to other business computer systems, computer savvy.
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Ability to attend or run evening meetings (usually 12 per year, one per month).
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and management of those projects.

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?

Responsibilities

Although we like to say no day is the same, there are many things you will be responsible for on a regular basis as a Community Manager

• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in the community
• Manage daily, weekly, and monthly tasks for your community
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including the bidding and project management process.
• Consult with other departments in support of your communities.
• Risk Management, Insurance, and Litigation Support.
• Prepare budgets and manage the finances of the associations.
• Must be available for occasional after hour emergencies (maybe 3 to 4 per year)
• Plus additional tasks, as necessary.

What does it look like to be an employee at Spectrum Association Management?

• 99% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers!
• 93% of employees have felt well supported by management through COVID-19.

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to Work 15 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with over 20 years in business and during that time, never a layoff in our company.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• 40 paid hours per year for community service activities.
• Internal Learning and Development Management System for training
• Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Salary: The beginning salary is $55,000 annually.
• Office Location: In an office on-site at the community. Located in the Northwest side of San Antonio. Zip code - 78253
• Monday to Friday 8:00 to 5:00 pm with an evening meeting once a month.

For more information about Spectrum AM, visit our website at

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.