On-Site Assistant Property Manager

FirstService Residential is looking for an on-site Assistant Property Manager to work at a luxury, newly built rental building in Jamaica, Queens! Job responsibilities include, but are not limited to, the following:

• Lease assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor AirBnB rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Assist in rent collections & preparing arrears report
• Maintain building link to ensure tenant data is updated accordingly.
• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in a 48 hour period.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and enter in Yardi.
• Process all cancellations and extensions in Yardi.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Track all move outs while coordinating with Resident Manager on any damages and key returns.

Knowledge, skills & proficiencies:

• Bachelor's degree required.
• Three (3)+ years’ experience in New York City residential rental property management, lease-up experience strongly desirable.
• Familiarity with 421a Tax Abatement requirements, a plus.
• Must have superior verbal and written communication skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day-to-day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft Office and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.