On-Site Assistant Property Manager

FirstService Residential is looking for an Assistant Property Manager to join our team at a large condominium located in Brighton Beach! Job responsibilities include but are not limited to:

• Responsible for assisting in the daily management of a large hi-rise condominium complex in Brighton Beach, Brooklyn.
• Must be available to work 8 hours a day Monday through Friday 8AM–4PM, and every 4th Saturday from 9AM–1PM. When working a Saturday, you will work less hours another day that week.
• Processing sales and rental applications.
• Oversee all aspects of building management.
• Act as liaison between Board of Directors, tenants and Company.
• Consistently maintain knowledge and changes of the property.
• Write, prepare, and distribute all memos, notices, and other correspondences in regards to building changes, updates, or property information.
• Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.
• Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address maintenance and building emergencies.
• Maintain Board meeting minutes and ensure minutes are produced timely, accurately, and organized with the latest meeting information.
• Responsible for property arrears including tracking arrears at least twice per month, sending arrears letters to the appropriate list of tenants, and reviewing and discussing the arrears reports with the property manager when needed.
• Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
• Daily checking of the Company’s 24/7 Customer Care Call Center log for issues and inquires.
• Responsible for the upload of property documents to in-house resident and building database, FSRconnect, and ensure that task lists are kept current.
• Forward applications to Board of Managers and consistently follow up on outcomes while assisting on any questions or concerns that may arise.
• Distribute approved monthly financial reports to the Director of Boards as required.
• Handle administrative duties pertaining to annual meetings such as preparation of notices, proxies and etc. Must also attend the annual meeting with the property manager.
• Provide questionnaires and insurance certificates for the building.
• Process screening paperwork and coordinate drug tests for prospective building employees.
• Use good judgment in regards to charging the appropriate fees where applicable.
• Works closely with the property manager when processing the apartment alteration packages and charge/credit forms.
• Assist with the contractor and vendor selection for all capital improvement projects and assignments.
• Responsible for requiring proper vendor insurance with Vive.
• Promote ancillary services (e.g. construction management, energy, sales and mortgage brokerage, etc.).
• Maintain substantial compliance with Best Practices, particularly FSRconnect.
• Interface with internal departments such as financial management, client payroll, compliance, residential applications and closings, insurance, leasing, energy, and project management.
• Maintain substantial compliance with Best Practices, particularly FSRconnect.
• Complete special projects for both the client and managers as assigned.
• Attend annual meeting or night meetings with manager if needed.

Knowledge, Skills, and Proficiencies:

• Bachelor's degree required.
• Two (2) years’ experience in New York City residential condominium and cooperative property management.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.
• Bilingual in Russian/English is a plus, but not required.