On Site Assistant General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

To represent Associa with the Association Board of Directors as the On-Site Assistant Manager. To fulfill the obligations of the management contract in conjunction with the goals and objectives of the Board of Directors. Under the direct supervision of the General Manager, with significant contact with Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, employees and city staff.

An Assistant General Manager assists the General Manager with oversight and support of the various departments within the Community Association including Facilities Maintenance, Custodial, Landscaping, Concierge, etc. The Assistant General Manager is the liaison to the General Manager and residents primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties And Responsibilities

Duties include but are not limited to:

• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary
• Update notes within homeowner accounts in C3 (Complete Control of Communities) of all conversations/correspondence with homeowner.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist lead Community Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Assist lead Community Manager with processing new homeowner welcome packets, if applicable.
• Assist lead Community Manager with issuing of key fobs, pool passes and processing access keys.
• Assist lead Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist lead Community Manager with requests for proposals, repair quotes, insurance notification lists.
• Assist lead Community Manager with update of property fact sheets in C3.
• Assist lead Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with lead Community Manager direction, client enrollment, and local office protocol.
• Participate in Associa training including Associa University webinars, etc.
• While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
• Other duties as assigned.
  
  

Requirements

Knowledge and Skills

• Minimum 3 years' experience with Management and/or Supervisory responsibility
• CMCA preferred, other industry certifications preferred
• Knowledge of budget and finance. Must be able to interpret, understand and follow Homeowner Association CC&R'S, bylaws and contracts. Ability to apply principles, practices and objectives of recreation, administration and management.
• Knowledge of building and grounds maintenance requirements and of community association development.
• Knowledge of personnel development and administration.
• Report and motivate personnel to accomplish established goals within the related areas of responsibility.
• Establish work standards, and to evaluate personnel performance.
• Ability to prepare and supervise the keeping of a variety of records and reports, research problems and prepare written recommendations.
• Must be proficient in Microsoft Office such as Word, Excel and Outlook.
• Ability to learn new software programs as may be required.
• Communicate effectively with others in English both orally and in writing.
• Reading detailed work, confidentiality, problem solving, stress, training, reasoning, written and verbal communication, customer contact, multiple concurrent tasks, constant interruptions.
• Must be able to work extended hours or overtime, including weekends.
• Required to live On Site in a Studio Condo
  
  

BENEFITS SUMMARY:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
  
  

COMPENSATION: $42,000 – 48,000; direct experience highly considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.