Office Manager / Administrative (WTX2024-6521)

We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage / Vision Communities Management Texas is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Vision Communities Management Texas mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Vision Communities Management Texas is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage /Vision Communities Management Texas , we are always getting better.
  
  

Responsibilities

Job Responsibilities:

Provides support to a team of portfolio manager while ensuring the values and culture of VCM, Inc., are demonstrated at all times. Responsibilities will include working with association managers and company leadership to help create each community’s vision. Previous work with gate access systems is preferred. A successful candidate must have a commitment to exceptional customer service and quality control.

Position Responsibilities:

• Assist Director of Management and Association Managers as required
• Handle all pool and gate access systems while maintaining a master pool list
• Maintain Houston’s Community Websites by uploading Board Updates, Board Meeting Packets, Meeting Minutes, Management Reports, Governing Documents, etc.Assist in sending violation notices
• Coordinate Board and annual meeting reservations
• Prepare copies for Board and annual meetings
• Ensure all Houston calendars are up-to-date and organized
• Coordinate community-wide mailings
• Coordinate monthly emails
• Answer telephone, screen and direct calls to the correct personnel
• Take and relay messages in a timely fashion
• Provide helpful information to callers
• Greet & assist persons entering organization
• Monitor visitor access and maintain security awareness
• Receive and sort mail and deliveries
• Monitor and maintain office equipment and handle IT issues
• Tidy and maintain the common areas
• Complete required reporting at directed
• Ordering of supplies for office and team operation
• Monitor and manage branding materials
• Assist Director with general assignments, update, and task tracking for teams
• Assist with other duties as assigned
  
  

To be the very best at this position, we look for the following qualities.

• Excellent interpersonal skills. You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.
• Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail.
• Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.
• Flexibility and humility. We approach our business with the mentality the we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done.
• Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.
• The ability to work independently. Because this is a growing business, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions.
  
  

Qualifications

Qualifications:

• Education and Experience
• High school diploma, or equivalent, required
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software application
• Keyboard skills
  
  

Key Competencies:

• Excellent verbal and written communication skills
• A cheerful demeanor
• Professional personal presentation
• Superior customer service oriented
• Confidential information management
• Attention to detail
• Possess initiative
• Reliability
• Stress tolerance & ability to be flexible
• Ability to lift up to 50 lbs.
• Proficient with Microsoft Office Suite
• Must have a valid driver’s license and reliable transportation
  
  

Pay and Benefits:

$18.00 to $22.00 hour, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance P rogram (EAP)
• 9 paid Holidays