Night Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

BACKCOUNTRY NIGHT MANAGER POSITION FULL TIME/EXEMPT

Community Management is a Team Sport

As the saying goes,It Takes a Village. This same rule applies in our business of managing communities. This is why we place a high value on collaboration, teamwork, and accountability.

Night Manager Responsibilities:

The Night Manager is responsible for supporting the General Manager and residents primarily, but will also interact with vendors, board members and committee members as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The Night Manager will also assist the General Manager with oversight and support of the common facilities of the Sundial House and Discovery Center which includes Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle Events, etc. Due to the nature of this position, evening and weekend hours are required.

Backcountry is a premiere gated community of over 1,200 homes in Highlands Ranch. Designed and built to provide a lifestyle that is the envy of homeownership across the Metro Area. With 15 miles of walking and biking trails and over 500 acres of open space and parks, the outdoor experience is second to none. To balance this outdoor experience, social and recreational amenities include the Sundial House with outdoor swimming pool and amphitheater, and the Discovery Center meeting and coffee shop. With your participation and guidance, our residents will be assured that they are receiving the level of service they have come to expect. If you are customer oriented to a fault, and enjoy serving those who can afford the quality-of-life Backcountry offers its residents, then come join our team.

ESSENTIAL DUTIES:

• Oversee the activities, vendor use and owner use within the Sundial House and Discovery Center buildings during business hours of 4pm – 12pm, Wednesday through Sunday when Indulge Restaurant is open and events are scheduled.
• Responsible for closing procedures and securing community buildings at closing time.
• Oversight of Front Desk concierge staff, and customer service expectations.
• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Acts as lead staff liaison to the Traffic Calming and Safety Committee of the Board.
• Assists with scheduling of local Deputy Patrol shifts within the community.
• Assist with employee hiring, training, supervising, and performance management.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budgeting process and with the administration of the various functions of the community within the projected and approved operating budget.
• On behalf of General Manager, serve as the face of Associa management during evening and weekend hours. Customer Service standards will be set by General Manager and executed by Night Manager.
• Receive and respond to incoming calls/emails for information, account requests or community issues timely.
• Maintain the online communication portal and document uploads and resolve resident requests timely.
• Assist with facilities management as needed during night hours, working with in-house maintenance staff.
• Review and understand the Management contract requirements.
• Maintain working knowledge of internal systems.
• Coordinate work orders with vendors
• Other duties as assigned
  
  

ADMINISTRATIVE DUTIES:

• At the direction of the Community Manager, may participate in Community Information Meetings, Annual Meetings, Budget Meetings, Board of Directors Meetings, Committee Meetings, New Owner Orientations, Staff Meetings and Special Meetings as requested.
• Creating and maintaining community and team calendars to stay abreast of meetings, special events, property inspections, special projects and other deadlines.
• Ability to write and maintain facility maintenance logs.
• Ability to write memos to the Board of Directors.
  
  

SKILLS:

• High level of people skills; you remember Owner’s names, their family members, and can chat up anyone that walks in the door.
• Excellent verbal and written communications skills.
• Creative thinking and efficient problem solving.
• Ability to deal with a large variety of individuals in a business-like and professional manner.
• Excellent organizational skills with the ability to prioritize tasks and handle a large number of tasks at the same time.
• Ability to stay on task amidst frequent interruptions.
  
  

Requirements

EQUIPMENT:

• Proficiency in use of computer, copier, fax machine, scanner, and telephone systems.
• Proficiency in various software applications to include Microsoft Office and online communication platforms.
• Ability to fix and repair minor in-house maintenance items is a plus.
  
  

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent; some college preferred.
• Candidates should have a minimum of two years in a customer-facing service position and/or food service experience.
  
  

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
  
  

Compensation: $48,000-$54,000; direct experience highly considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.