Member Services Representative (NV)

Introduction

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

Candidate must have exceptional customer service skills, able to constantly move and arrange equipment, have a disposition for facility cleanliness and be self-motivated. Candidate is responsible the daily setup of equipment, cleanliness and overall functionality of the club facilities.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in functions/duties relating to the operation and maintenance of facilities.
• Learn and become proficient in the set-up of rooms, understand room scheduling and ensure both are completed in advance for lifestyle/resident use.
• Daily, hourly set-up of (table/chairs, etc.) equipment.
• Daily cleaning of gym equipment.
• Daily cleaning of facilities.
• Walk facilities to ensure cleanliness, rule compliance and resident enjoyment
• Verify resident eligibility for facility use.
• Assist/work at lifestyle events (set-up equipment, trash removal, clean-up, tear-down, food/beverage service, interact with residents).
• Enforce facility rules and regulations
• Learn and have the ability to proficiently operate the onsite client reservation system.
• Process work as assigned and assist homeowners in person or on the telephone. Answer multiple phone lines, screen and refer callers. Provide detail responses for information requests regarding Associations’ programs and activities.
• Handle cash