Member Services Coordinator - Las Senda

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our community:

Everything comes together effortlessly at Las Sendas, the premier master planned community in Mesa, AZ and offers healthy lifestyle opportunities, multi -generational activities and superior services to homeowners in a comfortable, beautifully maintained desert environment with scenic mountain and valley views. The Las Sendas master planned is platted for 3,430 single family units, within 55 separately gated enclaves. Lifestyle is an important part of the community, with amenities, a spa and fitness center, and over 30 events annually tailored to a broad range of multi-generational groups. The Las Sendas Golf Club, a semi-private Club/Restaurant, operates independently but has a synergistic relationship with the Association and offers breathtaking views to the surrounding community.

The Member Services Coordinator will also be responsible for the following tasks: Scheduling room set-up as needed for events, clubs, room rentals and meetings, coordinating volunteers, resident-led clubs, and recreational programming and participating in community events and meetings as needed.

The Member Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Performing other administrative duties as needed
  
  

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Ability to sit or stand for extended periods of time and lift up to 30 pounds
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check