Member Services Associate-PT - Hill Country Retreat

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Member Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

About Our Community

Texas hill country’s rolling terrain, majestic trees, and sweeping views make a natural setting for a Del Webb community for active adults age 55 and better. This beautiful area of San Antonio boasts amazing views of wildlife meandering through the lush, natural landscaping of the hills. From the moment you drive past the cascading waterfalls and mature oak trees at the entrance you will feel like you are entering your own private resort.

The Resort, a 28,000 square foot community center, offers state-of-the-art fitness, an indoor pool with a walking track, and more. Outside you’ll meet neighbors at the pool, on tennis and bocce courts, or along the network of walking trails winding through vast conservation areas.

What You’ll Accomplish

Greeting and assisting guests, answering phones, and directing calls
Noting accurate messages and directing them appropriately
Operating and maintaining office equipment
Drafting and proofreading a variety of association documents including maintenance work orders
Assisting owners with coordinating resident-hosted events
Updating the association’s website and calendar
Receiving, preparing and delivering mail, packages and dry cleaning
Performing other administrative duties as needed

What We’re Looking For

Customer service experience, knowledge of homeowner association operations preferred
Excellent telephone manner, with a commitment to the highest customer service possible
Ability to communicate effectively
A dynamic, professional individual with a strong sense of organization and attention to detail
Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
Ability to sit or stand for extended periods of time and lift up to 30 pounds
Must have a valid driver’s license in the state of employment
Flexibility to work after-hours and weekends at community events as needed
Must pass a pre-employment drug screen and background check