Member Services Associate-FT

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Member Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What You’ll Accomplish

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including architectural change applications and CC&R compliance correspondence
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What We’re Looking For

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Ability to sit or stand for extended periods of time and lift up to 30 pounds
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

What We Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Professional education assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!

About Our Community

Sandbrock Ranch, developed by Horizon Deer Creek, is over 2,000 acres. The community will include 2,400 single-family homes, several hundred acres of open space, trails, an onsite elementary school, a full-scale amenity center, and outdoor programming where people can learn from nature.