Market Leader -HOA - Illinois (LIL2023-6075)

RealManage is an Inc. 5000 property management firm that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.

RealManage is a national firm with clients and operations in 24 states from California to Florida and from Texas to Illinois. RealManage also serves nationally-recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Responsibilities:

• P&L Management of a large business division.
• Manage sales and operations for a large, high-growth market serving 350-400 communities.
• Train, develop and oversee staff of 85-100
• Recruit and build a first-class team.
• Manage and track internal and external tasks, oversee all calendars and scheduled events, and serve as the second level of escalation
• Ensure Customer Success, retention, and Service Level Agreement
• Establish and achieve stretch goals for Financial and Growth objectives. Distill market level goals in Scorecards for every employee on your team.
• Oversee Maintenance division and work with maintenance director to set and meet objectives.
• Plus other work related tasks as needed

Qualifications

Qualifications:

• Bachelor degree required
• Minimum 3-5 years property management /community management experience or extensive leadership experience in similar industry
• Certification preferred – CMCA
• Successfully managed an operation of 350-400 clients
• Ability to bring large teams together for the overall success of clients.
• Ability to lead large-attendance client and staff events.
• Successfully monitor and manage industry KPIs for the overall success of our organization.
• Self-motivated and highly effective leader
• Highly effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary
• Highly effective ability to oversee the operations of managing a large, and complex portfolio of communities
• Highly effective ability to identify new clients, and close new business
• Strong skills and experience in effective contract negotiation
• Ability to manage operations staff and lead the RealManage transition process to on-board new community association clients.
• Closely coordinate with our Client Services Group and the client community during the set-up process
• Experience working with Developers and Homebuilders preferred
• Familiar with vendor management, construction, project management and maintenance issues
• Understanding of Community Association business, budgeting, and financial statements

Pay and Benefits:

$135,000 to $160,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays