Manager, Underwriting

Description

What we’re looking for

As the Manager, Underwriting on the Risk & Fraud - Payments team at Appfolio, you will be responsible for leading and managing a team of underwriters whose responsibilities are to provide independent and objective underwriting decisions on Appfolio Payments applicants during the underwriting process. You’ll implement underwriting procedures and collaborate cross-functionally to ensure that Underwriting remains in compliance with internal, partner, and regulatory requirements, adhering to SLAs and overseeing all tasks across Payments that require Underwriting oversight, all while keeping the customer experience in mind.

You will be responsible for preparing and presenting reports to senior management and other stakeholders on the status of underwriting and recommendations for process improvements. You will guide and mentor team members to develop their underwriting skills and knowledge and stay up-to-date with industry trends and development in underwriting, risk, fraud, and payments.

Your impact

• Day-to-day management of your team: ensure your team has the training, tools, and guidance necessary to identify suspicious account-level behavior and make decisions with a high rate of precision, and champion new ways to get the job done.
• Define, build, and consistently maintain procedural alignment across Underwriting, Risk Operations, Fraud Operations, Onboarding, Compliance, Product, Customer Service (CS), Payment Operations, and third-party vendors.
• Maintain and present underwriting metrics to ensure the team adheres to all KPIs and to further develop the Underwriting Risk Rating.
• Assist in the transition of risk-based tasks from external teams to the Underwriting team.
  
  

Qualifications

• Efficiency: The Risk Operations Manager must be efficient and able to produce significant output with minimal wasted effort. Able to break down problems into manageable tasks.
• Adaptability: Must be able to adapt and tailor communications styles to match the audience and articulate views clearly, as the manager will be responsible for communicating with partners and peers.
• Stress Management: Maintain a stable performance when under heavy pressure or stress.
• Responsibility: Take ownership of your work and seek the appropriate resources when necessary.
• Extreme Professionalism: This role is in direct communication with many outside partners and vendors, and will consistently act as the face of AppFolio in these interactions.
• Customer Focus: strive to delight at each touchpoint and level of interaction, whether it be building out
• Teamwork: Earn trust and engagement from the teams while driving them to successful individual and group outcomes.
  
  

Must have

• 5+ years of underwriting experience in the payment tech space
• 1+ years of people management experience
• 2+ years of financial analysis experience
• Experience working in SaaS (Software as a service)
  
  

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is: $88,000-$135,000.

The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits, bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today and tomorrow. AppFolio is a destination organization where careers are made and accelerated.

Paddle as One.

Learn more at appfolioinc.com/careers

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Paddle as One.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.